Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Hackett

Phoenix,AZ

Summary

Dedicated employee who maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized with exemplary multitasking, time management, and customer service skills. Responsible and professional, and willing to go extra mile to assist others with solving problems.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Heidi's Village
02.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected medical and pet boarding fees and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Office Manager

Healthy Minds Behavioral Health
06.2023 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Front Desk Receptionist

Compassion Care Hospice
03.2023 - 06.2023
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression when in office.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled all incoming and outgoing mail.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.

Sales Associate

Anton Uniform
05.2022 - 08.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Safety Supervisor

Battle Blast Laser Tag
03.2019 - 08.2020
  • Completed workplace safety and hazard inspections.
  • Monitored safety practices of new and existing employees.
  • Led employee training on safe usage of equipment.
  • Assisted in accident investigations, identifying root causes, and recommending corrective actions to prevent future occurrences.
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Collaborated with management to create effective emergency response plans for various scenarios.
  • Recognized, documented, and advised on removal of hazards.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Mentored and managed team of safety specialists and enforced safety protocols among associates.
  • Researched and devised new safety initiatives and strategies to improve safety performance.

Education

Bachelor of Arts - Communications

Arizona State University
Tempe, AZ
05.2001 -

High School Diploma -

West Career And Technical Academy
Las Vegas, NV
05.2001 -

Skills

Customer Service

Guest Relations

Front Office Management

Cash Handling

Time Management

File Management

Telephone Etiquette

Oral and writing communication

Mail Sorting

File Organization

Administrative Support

Listening Skills

Office Organization

Appointment Scheduling

Office Management

Call forwarding

Problem-solving skills

Hospitality services

Office Administration

Work Prioritization

Sensitive information handling

Scheduling appointments

Team Collaboration

Supply Management

Initiative-taking

Active Listening

Professionalism

Adaptability

Computer Proficiency

Excellent Communication

Reliability

Proficient in Microsoft, Powerpoint, Google Docs, Canva, Excel, emails and phone calls, etc

Records Maintenance

Billing and Invoicing

Documentation

Visitor and Customer Relations

Problem-solving abilities

Attention to Detail

Punctual and Reliable

Adaptability and Flexibility

Written Communication

Customer and client relations

Decision-Making

Data Entry

Multitasking Abilities

Timeline

Front Desk Receptionist

Heidi's Village
02.2024 - 08.2024

Office Manager

Healthy Minds Behavioral Health
06.2023 - 01.2024

Front Desk Receptionist

Compassion Care Hospice
03.2023 - 06.2023

Sales Associate

Anton Uniform
05.2022 - 08.2022

Safety Supervisor

Battle Blast Laser Tag
03.2019 - 08.2020

Bachelor of Arts - Communications

Arizona State University
05.2001 -

High School Diploma -

West Career And Technical Academy
05.2001 -

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Ashlee Hackett