Ashlee Hanford
Riviera Beach,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences in person and via chat, email or by phone. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
08.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products. Along with signing customer up for credit cards and membership.
- Provided training and support to new associates to help provide high-quality customer service.
- Taking customers in person for returns, rentals, scheduling, order pick up, and curbside.
Head Cashier
The Home Depot Inc
08.2020 - 10.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Crew Member
McDonald's
09.2019 - 03.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Hairstylist
Self-employeed
01.2017 - 01.2020
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results (Over 100 clientele within 1 year).
- Used social media platforms to promote salon and services.
- Recommended products to extend life of braids.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Styled locs, twist and extensions for up to 2 clients per day.
- Supported and kept in touch with clients to accomplish 80% repeat clientele.
Education
Associate of Arts - Early Childhood Education
Broward College
Fort Lauderdale, FL07.2010
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL07.2010
Skills
- Correcting Discrepancies
- Retail Marketing
- Stock Replenishment
- Product Merchandising
- Complex Problem-Solving
- Account Management
- Multi-Line Phone Systems
- Merchandise Upselling
- Verbal Communication
- POS Systems and Ordering Platforms
- Billing Adjustments and Refunds
- Project Management
- Email Etiquette
- Call Volume and Quality Metrics
- Customer Relationship Management
- Exceptional Communicator
Timeline
Customer Service Associate
The Home Depot Inc
08.2020 - Current
Head Cashier
The Home Depot Inc
08.2020 - 10.2021
Crew Member
McDonald's
09.2019 - 03.2020
Hairstylist
Self-employeed
01.2017 - 01.2020
Associate of Arts - Early Childhood Education
Broward College
High School Diploma -
Deerfield Beach High School
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