ASHLEE HARNUM

• Leads a team of 13 HVAC technicians to ensure efficient and timely completion of installations, maintenance, and repairs.
• Coordinate with clients to understand their HVAC system needs and provide appropriate solutions.
• Develop and implement service schedules and procedures to optimize productivity and customer satisfaction.
• Dispatches and assigns Service technicians to jobs.
• Schedules personnel, materials, subcontractors, and equipment based on job needs and availability.
• Work within our platform system to schedule services, installs, apply Customer payments, keep track of analytics, and create and maintain customer and contractor service plans, estimates, invoices, and Bids.
• Maintain optimal employee coverage for business needs with well-prepared team schedules
• Interacts and communicates with all HVAC technicians to assign/dispatch Technicians.
• Employee Onboarding paperwork such as i9s, W4s, employment contracts, etc.
• Implemented new employee handbooks and employee contracts.
• Updates and maintains confidential human resources records with new employee details, tax information, and changing personal details.
• Prepare cash deposits and online vendor/customer payments.
• Itemized and reconciled business accounts and deposits by ensuring that the accounts are balanced.
• Process paychecks.
• Expense tracking and budget monitoring.
• Complete employee reviews.
• Performing internal audit and control procedures to ensure that all wages and taxes are accurate.
• Sick leave, PTO, Vacation documenting, and monitoring.
• Managed unemployment/ workman's comp claims.
• Prevailing wage calculations and deductions.
• CRM
• Employee performance monitoring.
• Quarterly profit and loss detail reports and collections
• Assisted with developing new company policies, procedures, and standards.
• Enhanced market penetration with special marketing campaigns and merchandising approaches.
• Prepared and review compensation and benefits packages for new employees and helped address and resolve employee and operational issues with compliance, benefits, and policies.
• Worked closely with employees in adjusting payroll deductions and updating personal information records.

(CONTRACT ROLE)

• Developed relationships with the field team to assist in sourcing candidates for up to 230 store locations throughout NH, MA, ME and FL.
• Developed and managed recruitment process and sourcing as many as 200+ candidates each year to fill key positions.
• Managed the J1/H2B Visa program in its entirety for over 30 store locations, interviewing, coaching and training students and staff on the state and government regulations for foreign exchange students.
• Developed and implemented recruitment strategies to identify qualified candidates.
• Created job postings, reviewed resumes, and conducted phone interviews. Monitored recruiting metrics such as time-to-fill, cost-per-hire, source of hire, and quality of hire.
• Negotiated offers and onboarding activities with new hires.
• Managed pre-employment background checks and reference verifications.
• Maintained applicant tracking system records of all applicants throughout the recruitment process.
• Organized career fairs to increase employer brand awareness among potential candidates.
• Provided guidance to hiring managers on best practices related to interviewing and selection criteria.
• Collaborated with human resources team members to ensure compliance with federal and state regulations regarding employment laws.
• Advised senior management on current labor market trends and industry best practices related to talent acquisition initiatives.
• Facilitated post-interview debrief meetings between hiring teams and candidates.
• Cultivated a pipeline of diverse talent by attending networking events or conferences targeting underrepresented groups in the workforce.
• Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.
• Aligned HR policies with federal and local regulations.

• Contacted customers for completed orders and engaged clients to gauge satisfaction and solicit feedback
• Calendar management
• Took and transcribed dictation, composed confidential correspondence, and prepared reports for management review
• Established, updated, and maintained paper-based and digital files and records in cabinets and document management systems
• Managed, maintained, assessed, and signed off on Quality Control ISO paperwork and procedures
• Oversaw quality control for business correspondence and reports, preventing critical errors and maintaining company reputation
• Protected sensitive and confidential business information from unauthorized access or loss
• Provided data entry, processed invoices for payment, and maintained inventory of supplies
• Received, sorted, and distributed incoming and outgoing mail and faxes to correct destinations
• Reconciled vendor statements to validate payments for received invoices
• Ordered and maintained inventory of supplies and assisted in the care and maintenance of equipment
• Performed various administrative functions including typing, filing, answering phones, preparing reports, and maintaining records
• Distributed invoices, updated accounts, and entered new information into the customer relationship management system
• Completed accurate and timely updates to databases and spreadsheets
• Managed emergencies smoothly, coordinating resources and timely responses to resolve situations
• Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive obligations
• Screened calls and visitors to free up senior staff to handle important business matters
• Coordinate and implement college recruiting initiatives
• Visit job fairs at schools or universities
• Wrote job descriptions and assessed the needs of the organization
• Kept track of employee resumes
• Booked job fairs and oversaw payments and terms
• Managed all aspects of corporate recruiting/job fairs.