Ashlee Heacock
Kent
Summary
Dental professional with strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication.
Overview
12
12
years of professional experience
Work History
Dental Front Office Coordinator
Meridian Valley Dental Center
Kenna, WV
08.2024 - Current
- Streamlined patient scheduling, enhancing appointment efficiency and reducing wait times.
- Managed insurance verification processes, ensuring accurate billing and timely reimbursements.
- Coordinated patient communications, fostering positive relationships and improving satisfaction rates.
- Trained new staff on office procedures, promoting a cohesive team environment and operational consistency.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
Front Desk/Admin
Highlands Dentistry
Issaquah, WA
10.2017 - Current
- Create and present treatment cost estimates.
- Verify insurance information and collect payments for services rendered.
- Providing excellent customer service, answer phone calls, scheduling, and handling patient inquiries.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Patient/Surgery Coordinator
Children’s Dental Care
Kent, WA
05.2015 - 10.2017
- Coordinate/prep for General Anesthesia patients. Coordinate with anesthesiologist’s office to make sure paperwork is completed.
- Treatment estimates, pre-authorizations, and presentation of estimates.
- Maintaining a welcoming and child-friendly environment, ensuring that every patient felt comfortable and cared for during their visit.
- Coordinated surgical schedules to optimize patient flow and minimize wait times.
- Facilitated communication between dental surgeons, staff, and patients to ensure seamless operations.
- Managed patient records using electronic health record systems for accuracy and compliance.
Dental Receptionist
Health Point
Des Moines, WA
04.2013 - 05.2015
- Check in patients and interpreters. Assist with filling out forms, applying for financial assistance and giving resource information.
- Verify insurance, schedule appointments, answer phones, reminder calls; order interpreters/very interpreter coverage.
- Managed patient scheduling and appointment reminders to optimize office efficiency.
- Coordinated patient check-in and check-out processes, ensuring smooth workflows.
- Maintained accurate patient records using electronic health record systems.
- Assisted in insurance verification and billing inquiries to enhance patient satisfaction.
- Trained new staff on office protocols and customer service best practices.
Education
High School Diploma -
Thomas Jefferson
Auburn, 06-2007
Skills
- HIPAA compliance
- Excellent multitasking capability
- Dental terminology
- Friendly and outgoing
- Punctual and reliable
- Dental software proficiency
- Office administration
- Phone etiquette
- Patient scheduling
- Insurance verification
- Treatment Planning
- Financial coordination
Timeline
Dental Front Office Coordinator
Meridian Valley Dental Center
08.2024 - Current
Front Desk/Admin
Highlands Dentistry
10.2017 - Current
Patient/Surgery Coordinator
Children’s Dental Care
05.2015 - 10.2017
Dental Receptionist
Health Point
04.2013 - 05.2015
High School Diploma -
Thomas Jefferson