Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Heckard

Cincinnati

Summary

Dynamic service professional with a proven track record, excelling in customer satisfaction and vehicle assessment. Adept at multitasking and organization, consistently achieving sales targets while fostering strong client relationships. Committed to enhancing team performance through mentorship and effective communication, ensuring optimal service delivery.

Overview

14
14
years of professional experience

Work History

Service Advisor/ CSR

Day Heights Auto Service
04.2025 - 08.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Delivery Driver/ Server

Mio's Pizza
01.2025 - 05.2025
  • Delivered food to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries.

Bartender

Emery
11.2024 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Healthcare Recruiter

Travel Healthcare Pros
05.2024 - 11.2024
  • Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
  • Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.

Service Advisor/ CSR

Don's Auto Repair
01.2024 - 04.2024
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Bartender/Catering Delivery Driver

Thunderdome Restaurant Group
04.2022 - 09.2023
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced customer satisfaction by ensuring timely delivery of catering orders to various events and venues.
  • Collaborated with kitchen staff to confirm order details, preventing miscommunication and errors in preparation.

Service Professional/ Bartending Trainer

Longhorn Steakhouse
09.2011 - 06.2022
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Resolved customer complaints, ensuring an optimal resolution for both the client and company.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
  • Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Social Sciences

Lake Erie College
Painesville, OH
12-2028

High School Diploma -

Batavia High School
Batavia, OH
05-2010

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment

Timeline

Service Advisor/ CSR

Day Heights Auto Service
04.2025 - 08.2025

Delivery Driver/ Server

Mio's Pizza
01.2025 - 05.2025

Bartender

Emery
11.2024 - 05.2025

Healthcare Recruiter

Travel Healthcare Pros
05.2024 - 11.2024

Service Advisor/ CSR

Don's Auto Repair
01.2024 - 04.2024

Bartender/Catering Delivery Driver

Thunderdome Restaurant Group
04.2022 - 09.2023

Service Professional/ Bartending Trainer

Longhorn Steakhouse
09.2011 - 06.2022

Social Sciences

Lake Erie College

High School Diploma -

Batavia High School

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