ASHLEE HOLDEN

• Managed patient files and organized documentation to ensure accurate and up-to-date records.
• Answered high volumes of phone calls, emails, and faxes from 5 locations while providing prompt and professional communication.
• Scheduled and coordinated appointments and meetings for doctors, optimizing clinic workflow.
• Collect and distributed correspondence from other medical offices to appropriate staff in a timely manner.
• Handled insurance claims and billing inquiries, ensuring accuracy and patient satisfaction.
• Maintained a welcoming and supportive front office environment for patients, families, and staff.
• Demonstrated strong multitasking skills while prioritizing patient needs and office responsibilities.
• Coordinated with case workers and social workers, handling sensitive court documents to ensure accurate patient records and appropriate scheduling aligned with legal and care requirements.

Produced over 428-560 drinks with consistently high customer satisfaction scores in average shifts. My average drink assembly is around 0:42-1:20 seconds per drink.

Learned every menu preparation as well as numerous off-label drinks to meet all customer needs.

Built customer loyalty by remembering Names, drinks, personal preferences, and allergy information.

Recipes for 30 specialty coffee beverages and seasonal offerings were memorized.

Promoted to a trainer to help educate and train employees by sharing my knowledge of coffees, teas, and merchandise.

Increased customer loyalty by resolving customer issues by using the LATTE method (L=Listen to understand, A=acknowledge their frustration, T=Thank "Thanks for informing me of the issue, I will make sure it is taken care of" T=Take action, fix the issue, and lastly E=encourage, end on a positive note.

Received de-escalation training for safety and customer support purposes.

Cleaned and sanitized work areas every 30 to 60 minutes to prevent infections and maintain store professionalism.

• Taught as a student teacher for 2nd and 3rd grade and eventually worked my way up to helping with 6th grade.
• Responsible for the safety and education of 25-30 children. Including outside-of-school assistance programs: keeping track of kids who need extra support outside of school such as food or supplies and finding ways to support those needs.
• Assisted the instructor with the administration of tests, the development of curriculum, and the grading of assignments.
• Set up visual aids, equipment, and classroom displays to aid in the delivery of the teacher's lessons.
• Used a variety of teaching aids and motivational strategies to close learning gaps and effectively instruct students on how to read and write.
• Worked with kids with learning disabilities such as hearing loss, ADHD, and dyslexia.
• Organized and supervised student activities such as essay structure, research, and MLA formatting.

• Assisted guests by greeting them personally and taking their orders.
• Kept the food preparation areas clean, sanitized, and well-organized.
• Taught team members how to follow instructions when making sandwiches and other foods.
• Organized work areas to promote efficiency and set a good example in the kitchen.
• Double-checked orders for accuracy and bagged meals for transport.
• Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
• Performed sandwich artistry duties with a high accuracy rate.
• Was responsible for food preparation in order to meet franchise standards for quantity, speed, and packaging.
• Reduced customer wait times by operating the customer window and sales register quickly and efficiently.