Ashlee Horton-Duran
Deltona,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Visual Merchandising Supervisor
H&M Hennes & Mauritz
Altamonte Springs, FL
03.2015 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed store reports regarding sales performance against budget projections and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
Visual Merchandiser
Forever 21
Altamonte Springs, FL
11.2013 - 03.2015
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Created innovative floor plans to maximize visibility of merchandise.
- Analyzed customer feedback on current display designs and proposed improvements accordingly.
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Scheduled shifts for fellow associates during peak traffic times.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Arts - Journalism
Daytona State College
Daytona Beach, FL05-2012
Skills
- Customer experience
- Computer Skills
- Meeting deadlines
- Cash Handling Accuracy
- Merchandise presentation
- Performance Management
- Key Performance Indicators
- Customer Needs Assessment
- Complex Problem-Solving
- Adaptability
Languages
Spanish
Professional
Timeline
Visual Merchandising Supervisor
H&M Hennes & Mauritz
03.2015 - Current
Visual Merchandiser
Forever 21
11.2013 - 03.2015
Associate of Arts - Journalism
Daytona State College