AshLee Hullinger
Lakeview,OH
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Knowledgeable and skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Highly adaptable and motivated professional leader with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Rite-Aid Pharmacy
Russells Point, OH
10.2023 - Current
- Checked expiration dates on drug products prior to dispensing them to customers.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Assisted patients in understanding their medication instructions and usage directions.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Verified accuracy of patient information on prescription orders.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained records of controlled substances dispensed according to state regulations.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Resolved customer complaints regarding product quality or quantity issues.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Compiled customer demographic, allergy and medical history background.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared pricing and instruction labels for placement on prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Received written prescriptions and refill requests from patients, and prescribers, evaluating information for completeness and accuracy before filling.
Pharmacy Technician
Rite-Aid Pharmacy
Russells Point, Ohio
12.2022 - Current
- Organized work areas so that everything was easily accessible when needed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Restocked shelves with new supplies of medications as needed.
- Provided education materials about medications to patients upon request.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Owner/Operator
Hullingers Seal coating
Lakeview, OH
02.2021 - Current
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Developed and implemented successful sales strategies to meet business goals.
- Set pricing structures according to market analytics and emerging trends.
- Managed sales presentations to promote product and brand benefits.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hired and trained new department managers to increase team oversight and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Kept records for production, inventory, income and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Determined pricing for products or services based on costs and competition.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Bartender
Faternal Order Of Eagles
Lakeview, OH
04.2009 - 05.2022
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Attended regular training sessions to stay updated on new products or trends.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Assistant Bar Manager
Faternal Order Of Eagles
Lakeview, Ohio
03.2018 - 03.2020
- Recruited new employees when additional staffing was needed due to increased business volume or seasonal demand.
- Established policies for bar operations including payment methods accepted, dress code requirements.
- Analyzed financial data related to bar operations such as sales reports, payroll costs.
- Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Supervised the preparation of drinks for customers according to established recipes and standards.
- Coordinated special events taking place at the bar such as live music or trivia nights.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Tracked monthly progress against established goals for beverage sales, labor costs.
- Collaborated with management team on ways to improve efficiency of bar operations.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Implemented cost-cutting measures in order to reduce expenses associated with operating the bar.
- Conducted monthly meetings with bar staff to discuss performance goals and objectives.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in developing budgets for departmental expenses.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
Education
Indian Lake High School
Lewistown, OH05.2006
Skills
- Critical Thinking
- Good Work Ethic
- Reliable & Trustworthy
- Planning & Organizing
- Conflict Resolution
- Customer Service
- Organizational Skills
- Relationship Building
- Friendly, Positive Attitude
- Computer Skills
- Data Management
- Team Building
- People Skills
- Active Listening
- Team Management
- Supervision & Leadership
- HIPAA
- Drug Inventory Control
- Drug security
- FDA compliance
- Prescription Management
- Point of sale systems proficiency
- Problem-solving skills
- Patient Counseling
- Insurance Verification
- Medication Dispensing
- Pharmaceutical Calculations
- Workflow Optimization
- Insurance Billing
- Verifying data accuracy
- Meticulous attention to detail
- Error identification
- Data Security
- Document processing
- Microsoft Office
Certification
- Certified Pharmacy Technician
- Tipps Certified
- Serve Safe Certified
Websites
Timeline
Certified Pharmacy Technician
Rite-Aid Pharmacy
10.2023 - Current
Pharmacy Technician
Rite-Aid Pharmacy
12.2022 - Current
Owner/Operator
Hullingers Seal coating
02.2021 - Current
Assistant Bar Manager
Faternal Order Of Eagles
03.2018 - 03.2020
Bartender
Faternal Order Of Eagles
04.2009 - 05.2022
Indian Lake High School