Ashlee Humes
Homewood,IL
Summary
Initiative-taking and results-driven logistics professional with 7 years of experience in overseeing and optimizing freight transportation operations. Strong leadership skills combined with a deep understanding of logistics and supply chain management. Committed to delivering exceptional customer service, cost efficiency, and operational excellence.
Overview
14
14
years of professional experience
Work History
Operations Manager
Transport Marketing Consultants, Landstar Agency
07.2016 - Current
- Oversee all aspects of freight operations, including transportation planning, carrier selection, and cost optimization.
- Lead manager of corporate accounts.
- Identify solutions to a variety of carrier and customer issues.
- Coordinate with carriers, suppliers, and internal teams to ensure efficient movement of goods, timely deliveries, and customer satisfaction.
- Lead hiring, onboarding, and training of new hires to fulfill business requirements.
- Conduct regular performance reviews of carriers and negotiated contracts to ensure competitive pricing and service levels.
- Implement key performance indicators (KPIs) and tracking systems to monitor and evaluate operational performance.
- Resolve all billing and accessorial issues.
- Collaborate with a team of four colleagues to complete all lane bidding projects, long and short term.
- Maintain up-to-date knowledge of industry trends, regulations, and best practices to drive continuous improvement.
Logistics Coordinator
Transport Marketing Consultants, Landstar Agency
01.2015 - 07.2016
- Generated new book of business.
- Assisted in planning and scheduling shipments, considering customer requirements, available resources, and transportation regulations.
- Coordinated with carriers to secure transportation services and negotiated freight pricing.
- Resolved transportation-related issues, such as delays, damages, and discrepancies.
- Tracked and monitored shipments to ensure on-time delivery and resolve any issues that may arise.
Server
Gatto’s Italian Restaurant
08.2009 - 01.2015
- Took orders accurately and efficiently, ensuring special requests and dietary restrictions were noted and communicated to the kitchen.
- Provided recommendations on wine pairings and additional menu items, upselling whenever possible.
- Anticipated and fulfilled guests' needs, ensuring a positive dining experience and customer satisfaction.
- Managed cash and credit transactions accurately, processed payments, and returned change or receipts promptly.
- Resolved guest complaints or issues promptly and professionally, escalating to management when necessary.
Education
Bachelor of Arts - Business Management (Operations/Supply Chain)
Governors State University
University Park01.2025
Associate of Science - Business Administration
Moraine Valley College
05.2014
Skills
- Excellent analytical and critical thinking skills
- Excellent internal and external communication
- Strong time management and organizational skills
- Strong ability to think strategically and tactically execute
- Working knowledge of MS Product Suite (Excel, Word, PowerPoint, and Outlook)
- Team Leadership and Development
- Adapts well to change/ works well under pressure
- Results Oriented
Additional Information
- AWARDS , Award of Excellence - TMC 2017
Timeline
Operations Manager
Transport Marketing Consultants, Landstar Agency
07.2016 - Current
Logistics Coordinator
Transport Marketing Consultants, Landstar Agency
01.2015 - 07.2016
Server
Gatto’s Italian Restaurant
08.2009 - 01.2015
Bachelor of Arts - Business Management (Operations/Supply Chain)
Governors State University
Associate of Science - Business Administration
Moraine Valley College
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