Ashlee Ivey
San Antonio
Summary
Personable customer service professional with extensive experience addressing various customer inquiries. Skilled in handling sensitive and confidential information. Proficient in managing complex accounts and assisting members with escalations.
Overview
9
9
years of professional experience
Work History
Cashier, Customer Service
DD’s Discounts
12.2022 - Current
- Resolve customer complaints, guide them and provide them with relevant information.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Customer Experience Associate Tier 1
Conduent
07.2020 - 01.2021
- Handled moderate to complex inbound calls from customers using state assistance.
- Navigated multiple systems and used available tools and resources to resolve any issues the customer might have encountered.
- Record each customer's account accessed along with the provided information, including the call outcome.
- Transferred properly to other departments or management when necessary.
- Assisted cardholders with transactions, card replacements, account questions, or complaints.
Assistant Manager
Burger King
06.2019 - 06.2020
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensured compliance with all restaurant policies, standards, and regulations.
- Monitored product inventory levels and submitted ingredient and supply forms.
- Generated revenue reports for shifts including any necessary receipts.
- Recording all income and expenses and ensuring that cash drawers are balanced along with verifying the safe each shift.
- Resolving customers questions and grievances in a professional manner.
Customer Care Specialist
Conduit Global
08.2017 - 09.2018
- Managed large amounts of inbound calls regarding customers cellphone service in a timely manner.
- Processed and documented any phone upgrade orders for customers along with any payments made to their phone bill.
- Answered any questions or complaints that the customer might have and routing to the appropriate resources if needed.
- Responsible for carefully helping customers troubleshoot their phone applications along with any other technical questions about their device.
Cashier, Customer Service
Wingstop
07.2016 - 08.2017
- Assisted customers with placing dine in, take out, and telephone orders in a high volume, fast paced environment.
- Ensured dining room, bathroom, and cashier area was stocked with merchandise and clean.
- Processed cash or credit transactions with accuracy and in a timely manner.
- Strictly followed all cash, security, inventory, and labor policies and procedures.
Education
High School Diploma -
Earl Warren
06.2017
Skills
- Technical Proficiency
- Building Rapport
- Identify & offer solutions
- Effective communication
- Relationship building
- Work ethic and integrity
Timeline
Cashier, Customer Service
DD’s Discounts
12.2022 - Current
Customer Experience Associate Tier 1
Conduent
07.2020 - 01.2021
Assistant Manager
Burger King
06.2019 - 06.2020
Customer Care Specialist
Conduit Global
08.2017 - 09.2018
Cashier, Customer Service
Wingstop
07.2016 - 08.2017
High School Diploma -
Earl Warren
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