Ashlee Jackson
New Jersey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
The Real Real
03.2018 - Current
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Salesforce Operations Lead
The Real Real Inc.
02.2016 - 01.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Customer Service Representative II
KERING Group
05.2014 - 03.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Business Administration And Management
William Paterson University of New Jersey
Wayne, NJ06.2015
Skills
- Personnel Training and Development
- Salesforce Proficiency
- Effective Workflow Management
- Customer Service
- Conflict Resolution Techniques
- Interdepartmental Collaboration
Timeline
Customer Service Manager
The Real Real
03.2018 - Current
Salesforce Operations Lead
The Real Real Inc.
02.2016 - 01.2018
Customer Service Representative II
KERING Group
05.2014 - 03.2016
Bachelor of Science - Business Administration And Management
William Paterson University of New Jersey