Ashlee Jackson
Houston,TX
Summary
Dedicated and empathetic professional with a strong background in customer service. I excel in providing exceptional service, utilizing effective communication and a compassionate approach in every interaction. Resolving inquiries and issues is second nature to me, ensuring positive experiences for all. I thrive in fast-paced environments, adeptly managing multiple tasks while maintaining meticulous attention to detail and prioritizing safety. Committed to fostering a supportive atmosphere that enhances overall satisfaction and well-being, I am eager to leverage my skills to contribute to a dynamic team focused on delivering outstanding care and service.
Overview
6
6
years of professional experience
Work History
Lead Waitress
ADOR
10.2020 - Current
- Coordinate communication between front-of-house and kitchen staff for seamless service
- Manage shift schedules, maintaining optimal staffing for peak hours
- Resolve guest complaints and issues promptly and professionally
- Build relationships with regular guests, creating memorable dining experiences
- Train new staff members on service techniques, menu knowledge, and the best customer service practices to uphold high service standards
Customer Service Associate
A Personal Touch Gifts
12.2019 - 06.2022
- Assisted clients with gift selections and order placements via phone/email
- Ensured order accuracy and timeliness, resolving issues like shipping errors and product substitutions
- Maintained detailed records of customer interactions using CRM systems
- Provided empathetic, solution-oriented customer support, turning potentially negative experiences into brand loyalty
- Optimized seating to reduce wait times, enhancing guest satisfaction and dining experience
- Communicated effectively with guests and staff to ensure smooth operations and quick resolutions
- Collaborated with team to manage busy periods, ensuring efficient guest flow and service
- Resolved guest complaints with a calm and professional approach, sustaining a pleasant dining environment
- Handled unexpected situations effectively
Hostess
The Rustic
02.2019 - 04.2020
- Resolved customer issues via phone/email, enhancing satisfaction and loyalty
- Provided detailed product information, improving the shopping experience
- Followed up on customer inquiries, ensuring accurate and timely responses
- Assisted with store operations and administrative tasks when needed, boosting team efficiency
Education
BBA -
TEXAS SOUTHERN UNIVERSITY
Houston, TX2025
High School Diploma -
RANCHO CUCAMONGA HIGH SCHOOL
Rancho Cucamonga, CA2017
Skills
- Scheduling Management
- Microsoft Office Suite
- CRM Systems
- Conflict Resolution
- Written & Verbal Communication
- Team Collaboration
- Adaptability
- Attention to Detail
Timeline
Lead Waitress
ADOR
10.2020 - Current
Customer Service Associate
A Personal Touch Gifts
12.2019 - 06.2022
Hostess
The Rustic
02.2019 - 04.2020
BBA -
TEXAS SOUTHERN UNIVERSITY
High School Diploma -
RANCHO CUCAMONGA HIGH SCHOOL
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