Ashlee Jackson
Anza,CA
Summary
Dynamic hospitality professional with extensive experience in beer and wine service, complemented by a solid foundation in mixology and food service. Proven expertise in point-of-sale systems and complex cash reconciliation ensures operational efficiency and accuracy. Transitioned from server to front-of-house management, consistently delivering a unique blend of speed, a safety-first mentality, and exceptional guest service that enhances the dining experience. Committed to fostering a positive atmosphere while driving team performance and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Classroom Activity Specialist
Hamilton Elementary
09.2024 - Current
- Maintained and ordered supplies for activities.
- Developed and implemented themes and activities for children in TK and Kindergarten.
- Observe and supervise during activities, meal times and noting emotional, and behavioral health for grades ranging from TK through 5th grade.
- Promoted physical fitness among participants through engaging brain breaks or sports sessions tailored to various skill levels.
Campus Supervisor 1
Hamilton Elementary
04.2023 - 09.2024
- Developed strong interpersonal skills while working with a diverse population of students, faculty and staff
- Supervise students when they have left their classrooms during ELOP programs on the school grounds
- Inspected facilities regularly for any vandalism, potential health or safety hazards
- Enforced regulations by monitoring student behavior on campus grounds
- Implemented processes that ensured compliance with the school policies and regulations.
Streamer T2
FluentStream
07.2021 - 02.2023
- Managed and coordinated multiple projects while ensuring timely completion
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Experienced with social media and communications platforms
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Tech Support Agent
Charter Communications
06.2014 - 06.2021
- Assisting and resolving technical issues
- Active mentor for new hires
- Effective listening, strong communication, deescalation and typing skills
- Problem solving and detail oriented
- Member of the Employee Recognition Committee
- Participated in many test pilot teams for various support.
Counter Personnel
Julian Pie Company
08.2009 - 11.2015
- Provide customer service
- Answering any questions about the selection of products and services offered
- Catered events
- Seasonal baker during the holidays
- Training new hires
- Proper procedures of opening and closing both locations
- Shipping and receiving
- Retail location fulfillment
- Deliveries
- Back office duties, assisting with employee paperwork, filing, and on line order processing.
Seasonal Customer Service Representative
Provide Commerce
04.2009 - 04.2014
- Inbound calls
- Sales correspondence, tracking, data entry,email support, and resolved customer complaints
- Provide quality assurance and management support during peak seasons
- Provided customer service support to the following companies: ProFlowers, Red Envelope, Cherry Moon Farms, Shari's Berries, Silver Spoon, Prime Time, Personal Creations, ProFlowers Florist Express, and 1800Flowers.
Cashier/Customer Service
Check N Go
12.2007 - 09.2009
- High volume cash handling
- Providing front facing customer service
- Collection calls
- Generated revenue through skilled 'up sell' techniques
- Back office accounting and bank drops.
Education
Completed coursework towards Associate in Arts (A.A.) Animal Management -
San Diego Miramar College
San Diego, CA05-2001
Scripps Ranch High School
San Diego, CA06-1998
Skills
- Food & Beverage server
- Culinary preparation
- Production Brewer
- Proficient in beverage service
- Point of sales operations
- High-volume cash processing
- Management of safety protocols
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Classroom Activity Specialist
Hamilton Elementary
09.2024 - Current
Campus Supervisor 1
Hamilton Elementary
04.2023 - 09.2024
Streamer T2
FluentStream
07.2021 - 02.2023
Tech Support Agent
Charter Communications
06.2014 - 06.2021
Counter Personnel
Julian Pie Company
08.2009 - 11.2015
Seasonal Customer Service Representative
Provide Commerce
04.2009 - 04.2014
Cashier/Customer Service
Check N Go
12.2007 - 09.2009
Scripps Ranch High School
Completed coursework towards Associate in Arts (A.A.) Animal Management -
San Diego Miramar College