Ashlee Jenkins
Shenandoah,VA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
1
1
year of professional experience
Work History
Tour Guide
Luray Caverns Corporation
Luray, VA
04.2023 - 07.2023
- Developed guest relationships to achieve high level of satisfaction.
- Distributed brochures and showed audiovisual presentations at tour sites.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Provided detailed information to tourists about local attractions and points of interest.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
McDonalds
Elkton, VA
11.2022 - 12.2022
- Fostered relationships with customers to expand customer base and retain business.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Developed key customer relationships to increase sales.
- Followed company security procedures for handling large sums of money.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Discounted purchases by scanning and redeeming coupons.
- Monitored customer order process and addressed customer issues.
- Adhered to company initiatives and achieved established goals.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
State License - Phlebotomy
RMH School of Phlebotomy
Harrisonburg, VA12-2023
High School Diploma -
Page County High School
Shenandoah, Va06-2023
Vocational - Nursing
Page County Technical Center
Luray, Va05-2022
Skills
- ID Verification
- Cleaning and Sanitizing
- Time Management Skills
- Written and Verbal Communication
- Issue Resolution
- Answering Client Questions
- Public Speaking
- Emergency Response
Timeline
Tour Guide
Luray Caverns Corporation
04.2023 - 07.2023
Cashier
McDonalds
11.2022 - 12.2022
State License - Phlebotomy
RMH School of Phlebotomy
High School Diploma -
Page County High School
Vocational - Nursing
Page County Technical Center
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