Summary
Overview
Work History
Education
Skills
Timeline
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Ashlee' Jones

Summary

Dedicated customer service professional with 6+ years in restaurant and retail settings. Passionate about helping people overcome challenges. Even in nontraditional setting, like the bar, still provides individuals with the support and resources needed to connect with programs and services to better their situation.

Overview

6
6
years of professional experience

Work History

Bartender/Server

Macados
08.2020 - Current
  • Served high customer volumes during nights and weekends.
  • Delivered prompt service to prioritize customer needs.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing orders to promote loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with both my own customers and servers customers to bridge the gap between newer servers and management.
  • Analyzed customer concerns and feedback to bring new business ideas to the management team.

Case Manager/Court Advocate/LARP Coordinator

YWCA Of Central Virginia
05.2022 - 09.2022
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Provided emergency response for domestic violence calls for the city of Lynchburg
  • Followed up with every client from emergency calls
  • Answered Crisis line for domestic violence calls in surrounding counties for shelter placement
  • Connected clients with services and resources in their area if they were out-of-service area
  • Attended court with clients for protective orders
  • Lead women and children support groups weekly to help build confident and independence in individuals with trauma
  • Developed and implemented safety plans for clients at risk of harm
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.

Customer Service Manager

Walmart
07.2017 - 07.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Bachelor of Science - Social Work

Longwood University
Farmville, VA
05.2023

High School Diploma -

Amherst County High School
Amherst, VA
05.2015

Skills

  • Conflict Resolution
  • Empathy
  • Time Management
  • Ability to work collaboratively and independently

Timeline

Case Manager/Court Advocate/LARP Coordinator

YWCA Of Central Virginia
05.2022 - 09.2022

Bartender/Server

Macados
08.2020 - Current

Customer Service Manager

Walmart
07.2017 - 07.2019

Bachelor of Science - Social Work

Longwood University

High School Diploma -

Amherst County High School

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Ashlee' Jones