Ashlee Jones
Houston
Summary
Dedicated Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team or individually to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Technical Specialist
Conduent
07.2023 - Current
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
Supervisor
Connexus Resource Group
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Coordinated employee schedules according to shift changes and availability
- Reviewed completed work to verify consistency, quality and conformance.
Work From Home Customer Service Agent
Connexus Resource Group
- Answered inbound customer calls and responded to inquiries
- Listened to client concerns and asked questions to better understand needs
- Documented customer information and activity in customer database
- Responded to billing questions by researching information.
Work From Home Agent
Dashh Creations LLC
- Generated summaries on issues, refunds and replacements, sending detailed updates to customers
- Documented customer correspondence in CRM to track requests, problems and solutions
- De-escalated problematic customer concerns
Job Placement Specialist
Houston Community College System
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications
- Explained job duties, compensation and benefits to potential candidates
- Advertised and promoted open positions using social media and digital marketing procedures
- Managed candidate activity
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
Education
Associate Of Arts -
Houston Community College
Houston, TXSkills
- Project Management
- Team Building
- Negotiation
- Inbound Calls
- Product Knowledge
- Billing Support
- Technical Troubleshooting
- Customer Relationship Management
- Call Center Operations
- Microsoft Programs
Timeline
Technical Specialist
Conduent
07.2023 - Current
Supervisor
Connexus Resource Group
Work From Home Customer Service Agent
Connexus Resource Group
Work From Home Agent
Dashh Creations LLC
Job Placement Specialist
Houston Community College System
Associate Of Arts -
Houston Community College