Ashlee Jones
San Tan Valley,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Discover Finacial Services
04.2017 - Current
- Process documentation and fulfill customer requests through written correspondence.
- Contribute to team accuracy by providing updates regarding recent changes to policy and procedure.
- Collaborate with headquarters to fulfill requests regarding missing information.
- Provide assistance to management on training new hires on back-office processes.
- Distributed daily workloads evenly across team members.
- Managed multiple interactions with customers by answering origination and servicing inquiries.
- Handled client inquiries effectively through verbal and written communication.
- Facilitated understanding of the loan process by addressing customer questions.
- Guided customers in payment processing and account navigation.
Receptionist/Massage Therapist
Massage Envy Spa
09.2016 - 04.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Performed sanitization tasks to keep massage environment clean and safe.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Sales Associates
Bath & Body Works
11.2015 - 09.2016
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
High School Diploma -
Cactus High School
Glendale05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Payment processing
- Microsoft outlook
- Live chat support
Timeline
Customer Service Representative
Discover Finacial Services
04.2017 - Current
Receptionist/Massage Therapist
Massage Envy Spa
09.2016 - 04.2017
Sales Associates
Bath & Body Works
11.2015 - 09.2016
High School Diploma -
Cactus High School
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