Ashlee Jordan
Bridgewater,MA
Summary
Strong leader with efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
Pungitore Irrigation & Fertilizer
01.2023 - 11.2023
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Dry Cleaner Customer Service Representative (MGR)
Fabricare House Cleaners
12.2021 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Sr Administrative Assistant
Massdot
06.2019 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Certified Trainer/Assistant Manager
Outback Steakhouse
07.2015 - 01.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Cultivated warm relationships with regular customers.
Education
GED -
Massasoit Community College
Brockton, MA03.2015
Skills
- Data Entry
- Scheduling
- Expense Reporting
- Microsoft Office
- Complaint Resolution
- Customer Service
Timeline
Office Manager
Pungitore Irrigation & Fertilizer
01.2023 - 11.2023
Dry Cleaner Customer Service Representative (MGR)
Fabricare House Cleaners
12.2021 - 12.2022
Sr Administrative Assistant
Massdot
06.2019 - 11.2021
Certified Trainer/Assistant Manager
Outback Steakhouse
07.2015 - 01.2021
GED -
Massasoit Community College