Ashlee Keel
Parkersburg,WV
Summary
Highly-motivated Shift Leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. adapts at working effectively unsupervised and quickly mastering new skills.
A Dependable Shift Leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employee Training Coordinator
Cracker Barrel Old County Store
Parkersburg, WV
03.2024 - Current
- Developed and coordinated a variety of training classes for employees.
- Organized, scheduled and tracked employee training sessions.
- Assisted in the development of instructional materials such as handouts, manuals and multimedia visual aids.
- Conducted new hire orientation programs to introduce company policies and procedures.
- Provided feedback on employee progress during training sessions.
- Maintained records of all completed employee trainings.
- Collaborated with department managers to identify specific needs within their teams that could be addressed through customized trainings.
- Coached employees in developing and achieving individual performance goals.
Shift Leader
Cracker Barrel Old County Store
Parkersburg, WV
09.2021 - Current
- Cross-trained in all aspects of store operations
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Enhanced knowledge and awareness of industry best practices
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Received thorough training in retail practices
Dollar Tree Manager
Dollar Tree
Parkersburg, WV
04.2021 - Current
- Led and managed a team
- Managed inventory and merchandising processes for efficient stock ordering
- Unloaded and Scanned in the Merchandise shipments
- Protected and secured company assets and cash deposits
- Managed day-to-day operations
- Implemented efficient processes for store opening and closing
- Implemented effective scheduling system for workforce
- Balanced tills
- Generated payroll reports
- Executed effective leadership and coordination for staff members
- Enhanced computer skills and documentation processes.
- Gained expertise in retail operations through comprehensive training.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
Assistant Manager
Dollar Tree
Belpre, OH
04.2021 - 12.2021
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Trained new associates on company processes and procedures.
Bob Evans Server
Bob Evans Restaurants
Parkersburg, WV
03.2019 - 10.2019
- Handled a high volume of customers regularly
- Greeted guests
- Took and memorized orders
- Served food
- Prepped orders
- Checked on customers frequently
- Cleared tables
- Processed transactions
- Cleaned and sanitized restaurant.
Buffalo Wild Wings
Buffalo Wild Wings
Vienna, WV
06.2018 - 02.2019
- Cross trained in various roles, mainly as an expeditor ensuring food was delivered from the kitchen to the tables
- Wing certified trainer, trained cashiers and food runners and oversaw them during shifts.
TJ Maxx Sales Associate
T.J. Maxx
Vienna, WV
06.2017 - 03.2018
- Cross trained in various roles including markdown team, back room/truck crew, and front end coordinator
- Answered customer questions and helped in the department.
Cheerleading Coach
Ohio Valley All Stars
Parkersburg, WV
06.2013 - 05.2017
- Co-coached minis team, junior coed team, senior all girl team, and assisted with special needs team.
JCPenney Sales Associate
JCPenney
Vienna, WV
10.2014 - 02.2015
- Worked in sales, communicated with customers, handled online orders, completed in-store purchases and returns, signed up customers for rewards/credit cards, replenished merchandise.
CNA - Certified Nursing Assistant
Milestone Retirement Communities
Parkersburg, WV
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
High school diploma -
Parkersburg High School
05.2015
Skills
- Goal Setting and Tracking
- Awareness/Perception
- Communication Skills
- Effective Decision Making
- Organizing and Planning
- Sense Of Urgency
- Motivational Leadership
- Action Oriented
- Team building
Certification
- ServSafe Food Handler
- Fire Safety
- Food Handler Certification
- Skilled Trainer
- Alcohol Trained and certified
Accomplishments
- Responsibility Reward
- ,Mentor Reward
References
References available upon request.
Timeline
Employee Training Coordinator
Cracker Barrel Old County Store
03.2024 - Current
Shift Leader
Cracker Barrel Old County Store
09.2021 - Current
Dollar Tree Manager
Dollar Tree
04.2021 - Current
Assistant Manager
Dollar Tree
04.2021 - 12.2021
Bob Evans Server
Bob Evans Restaurants
03.2019 - 10.2019
Buffalo Wild Wings
Buffalo Wild Wings
06.2018 - 02.2019
TJ Maxx Sales Associate
T.J. Maxx
06.2017 - 03.2018
JCPenney Sales Associate
JCPenney
10.2014 - 02.2015
Cheerleading Coach
Ohio Valley All Stars
06.2013 - 05.2017
CNA - Certified Nursing Assistant
Milestone Retirement Communities
High school diploma -
Parkersburg High School
- ServSafe Food Handler
- Fire Safety
- Food Handler Certification
- Skilled Trainer
- Alcohol Trained and certified
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