Ashlee Kenney
Bixby,OK
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable Property Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
16
16
years of professional experience
Work History
Center Core Manager/ Center Core Beauty Lead
Belk
10.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed and motivated employees to be productive and engaged in work.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Property Manager
Case and Associates
06.2008 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
- Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Education
Cosmetologist - Aesthetician License
Clary Sage College
3131 S Sheridan Rd Tulsa, Ok 74145`02-2009
High School Diploma -
Owasso High School
12901 E 86th St N Owasso, OK 7405505-2007
Skills
- Budget management
- Project management
- Team leadership
- Leasing and sales
- Occupancy management
- Eviction procedures
- Fair housing mandates
- Tenant and eviction laws
- Microsoft office, Excel, and Powerpoint
- Yardi
- Rent Manager
- AppFolio
- I Love Leasing
Accomplishments
- Achieved Presale Goals by following up with previous, current, and new clients.
- Supervised team of six direct staff members, and twenty when I was in charge of the entire store.
- Promoted to a key holder after only three months for exceptional performance.
- Completed manager training program.
- Trained and mentored 15 employees.
- Achieved all presale and sales goals during gift.
Timeline
Center Core Manager/ Center Core Beauty Lead
Belk
10.2023 - 10.2024
Property Manager
Case and Associates
06.2008 - 08.2022
Cosmetologist - Aesthetician License
Clary Sage College
High School Diploma -
Owasso High School
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