Ashlee Knight

Led floor, completed opening and closing duties, register counting, daily business reports. Supported team in productive floor environment giving instruction to deliver the best guest experience.

• Transitioned into new role while training new VMS. Enrolled VMS in best practices for planning, organizing, merchandising, and delivering feedback to help performance. Continued with ongoing training throughout time in role.
• Played an active role in guest resolutions, leading to increased satisfaction scores and lasting relationships with guests.
• Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
• Boosted team morale by creating fun selling challenges which helped drive sales in slower seasons.
• Supported region’s VMSOS in store optimization at Pembroke pines locations. Merchandising destinations, mannequin styling and in the moment training.

Seamlessly transitioned into new position leading store's merchandising after new phasing in the company. Executed visually appealing product presentations aligned with company standards to enhance guest shopping and product sell-through. Participated in weekly planning meetings with management to collaborate on better success in inventory processing, sell-through strategies, and appearance of floor. Delivered world-class guest experience to customers, leaving lasting expressions.

• Completed planning weekly for merchandising flips, mannequin styling, seasonal changes, and campaign activations with company direction and curated to inventory levels of store and knowledge of specific guest's preferences.
• Collaborated with Assistant Store Manager in better practices of giving feedback to the merchandising team to promote their ongoing success and growth.
• Supported management in creating an inclusive and welcoming store environment for both guests and employees.
• Participated in high-level training with company's Regional manager and VMSOS further developing my leadership growth and learning strategies to promote stellar guest experience and increase sales.
• Trained new visual merchandising team members on company guidelines and aesthetic standards for consistent brand presentation.

Led, motivated, and coordinated team working on floor and back of house to ensure company standards were met to drive store performance and deliver high-quality guest experience. Oversaw inventory processing ensuring company standard operating procedures were met. Completed opening and closing supervisor duties including counting registers, cleaning of store, and writing daily business reports.

• Worked store opening, including setting up store merchandising and inventory tasks.
• Worked with management to address team members' performance, providing feedback and coaching to promote development.
• Worked dynamically as floor supervisor to meet the needs of employees, business metrics, and guests.
• Supported Assistant Manager in hiring including note-taking and scoring of candidates.
• Trained team members in business procedures including inventory processing, utilizing omni channels, delivering world class guest experience with technical education, and visual merchandising.

Led the apparel department to success in overseeing shipment days, floor coverage, and training with a better structure to create a well-rounded team. Utilized company planograms and creative vision to create floor sets, increasing customer shopping interest to maximize sales. Participated in weekly planning meetings with management to understand metrics and brainstorm ideas for improvements to drive sales and customer ratings.

• Recognized as Defensive Player of the Month within first month of my promotion, highlighting my innovative work in the apparel department.
• Exclusively trained with the company's regional merchandiser learning creative tools to merch apparel pads to enhance customer interest and drive sales.
• Put together measurements to organize overload of backstock apparel for better productivity and accessibility.
• Worked alongside Loss Prevention to protect company assets, with theft recoveries including $1,000+ and other hundred in multiple incidents.

Worked in both apparel and front end departments. In Apparel; managed go backs; kept up the appearance of apparel pads, processed shipments including unloading and prepping new products. In Front end; pleasantly greeted customers, pushed for warranty applications and credit card sign ups, answered customer calls and redirected as needed; managed appearance and restocked front of store.

• Exceeded company's goals in reward account sign-ups and credit applications monthly
• Received multiple customer surveys highlighting my attentive service and performance to go beyond to satisfy their shopping experience.
• Enhanced customer satisfaction by resolving issues promptly and professionally.