Ashlee Lampel
Fort Wayne,IN
Summary
Highly motivated certified Medical Assistant with 12 years of experience, demonstrating exceptional skills in customer service, office management, medical administration, and clinical practice. Proven track record of superior performance at individual and team levels, proficient in EMR, Epic, and POS system.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
IU Health Physicians
09.2024 - Current
- Build strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medication
- Boost patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhance clinic efficiency by assisting physicians with routine procedures, EKGs and other diagnostic tests.
- Aid in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Perform medical records management, including filing, organizing and scanning documents.
- Streamline office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Medical Assistant
Parkview Cancer Institute
07.2020 - 09.2024
- Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly, and answering any questions they had about their visit or overall healthcare needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Sales Associate
Home Rooms Klopfenstein Furniture
07.2020 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Restaurant Hostess
Eddie Merlots
07.2016 - 12.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Medical Assistant
Orthopedics Northeast (ONE)/Walk-In Clinic
03.2013 - 06.2022
- Collaborated with clinical staff to provide excellent patient care
- Documented patient care services utilizing daily logs and patient records
- Helped implement an easier way to access patient chart information in the EMR system
- Took vital signs and provided general clinical assistance
- Recorded vital signs/medical data as directed by the clinical physician and/or supervisor
- Communicated with patients regarding test results and plan of care as directed by physician
- Help physicians examine and treat patients, handing them instruments, materials, giving injections or removing sutures
- Ensured that the patient understands the Physicians instructions for medications and follow-up care
- Train new employees on our EMR, Epic systems and office protocols
- Properly fitted patient's for DME's
- Performed other administrative tasks as needed
Medical Assistant/ Front Desk Receptionist
Dermatology and Laser Surgery Associates
03.2012 - 03.2013
- Assisted in surgeries, prepared surgical instruments, provided proper instruments to the Doctor during surgery, assisted with controlling bleeding and properly bandaged patients' post-surgery
- Prepared patients for surgery, explained procedures and after care instructions
- Assisted doctors, scribed and entered information related to diagnosis and prescriptions into the EMA system
- Checked Vital Signs & Performed Phlebotomies
- Met with incoming patients, supplied needed paperwork and assisted with questions
- Implemented a new efficient method for entering patient information
- Maintained front desk and reception area
- Organized files, faxed reports and scanned patient documents
Manager
New Haven Tanning
11.2009 - 03.2012
- Managed and motivated employees to be productive and engaged in work.
- Maintained a clean, organized, and welcoming salon environment for clients and staff members alike.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes, as well as promptly opening accounts with accurate documentation.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Education
Associate of Applied Science - Medical Assistant
MedTech College
Fort Wayne, Indiana09.2012
Skills
- Customer Service Oriented
- Organized
- Dependable
- Written/ Verbal Communication
- Team Player
- Meet Deadlines
- Detail Oriented
- Patient
- Motivated
- Team leadership
- Time management
Certification
- Certified Medical Assistant (CMA), American Association of Medical Assistants (AAMA), 07/2024, ID: 2529596
- Indiana Life Insurance License, (IDOI), 01/2024, License number: 3978000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
IU Health Physicians
09.2024 - Current
Medical Assistant
Parkview Cancer Institute
07.2020 - 09.2024
Sales Associate
Home Rooms Klopfenstein Furniture
07.2020 - 08.2021
Restaurant Hostess
Eddie Merlots
07.2016 - 12.2017
Medical Assistant
Orthopedics Northeast (ONE)/Walk-In Clinic
03.2013 - 06.2022
Medical Assistant/ Front Desk Receptionist
Dermatology and Laser Surgery Associates
03.2012 - 03.2013
Manager
New Haven Tanning
11.2009 - 03.2012
- Certified Medical Assistant (CMA), American Association of Medical Assistants (AAMA), 07/2024, ID: 2529596
- Indiana Life Insurance License, (IDOI), 01/2024, License number: 3978000
Associate of Applied Science - Medical Assistant
MedTech College
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