Ashlee Long
Raleigh,North Carolina
Summary
Ashlee Long is a seasoned Technical Writer and Documentation Specialist. She is a highly motivated, energetic, and organized technical writing professional with vast experience in authoring high-quality content that is informative, inspiring, and compelling. Ms. Long leverages background in both engineering and psychological science to write for highly technical audiences. Her work includes standard operating procedures, quality management documentation, meeting notes, research manuscripts, technical blog posts, and educational writing.
Overview
11
11
years of professional experience
Work History
Technical Writer
NPact
Raleigh, NC
10.2023 - 01.2024
- Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
- Edited documents for grammar, clarity, content and formatting.
- Wrote easy-to-understand user interface text, online help and developer guides.
- Collaborated with engineers, product managers and instructional designers in development of internal and external user manuals.
- Reviewed published materials and recommend revisions or changes in scope, format, content and methods.
- Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials.
Research Technology Documentation Specialist
RTI International
Research Triangle Park, NC
10.2022 - 10.2023
- Writes, edits and manages software application and system documentation under the direction of a task leader
- Engages in the proposal process through indirect contributions, such as responding to requests for resume review and update; Biosketch preparation, review and update; and input into charts summarizing project experience
- Conducted research to ensure accuracy of information in technical documents.
- Created and edited documents, mail merges and graphics using diverse programs.
- Translated complex concepts into simple language that can be understood by non-technical audiences.
- Developed comprehensive training modules to assist users in understanding the use of software applications.
- Collected and organized documentation within logical groupings or categories to facilitate ease of access for stakeholders.
- Updated existing documentation materials with new features or changes in functionality.
Research Associate
Duke University
Durham, NC
05.2022 - 05.2023
- Determines the clearest and most logical way to present information for greater reader comprehension
- Generates innovative ideas for content and workflow solutions
- Meets with subject matter experts to ensure specialized topics are appropriately addressed
- Analyzes information required for the development or update of policy, procedure, and form documentation
- Reviews, copies, and edits content developed by other members of the team
- Developing a research brief on the influence of prenatal cannabis use on child development during childhood and adolescence.
- Collaborated with other researchers both in-person and virtually.
HR Diversity Consultant
International Finance Corporation
Washington, DC
05.2022 - 09.2024
- Initiated and lead human resource programs and projects
- Conducted employment and diversity research to develop new recruitment strategies
- Was responsible for external communication to potential clients and recruitment partners
- Demonstrated written communication skills through corporate internal communication.
Technical Writing Intern
RTI International
Research Triangle Park, NC
01.2022 - 10.2022
- Demonstrated ability to utilize reporting tools for analysis of blog traffic, referral links, and reader demographics
- Developed technical blog post on the utilization of thermal imaging to measure cognitive load
- Utilized knowledge and understanding of current editing, authoring tools, and related blog technologies
- Implemented Really Simple Syndications (RSS) technology and demonstrated familiarity with Search Engine Optimization
- Contributed to discussions and delivered presentations via video conference on blog feedback and metrics
- Incorporated feedback to ensure the best product was being presented.
- Gathered and translated scientific and technical information into written consumer material.
- Compiled technical information from interviews with subject matter experts to create accurate content.
- Wrote easy-to-understand user interface text, online help and developer guides.
Insurance Agent
AmeriLife Health Services
Cary, NC
01.2020 - 01.2022
- Developed fact-finding interviews to determine need for coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Founder and Content Writer
Gabee Michelle Blog
Raleigh, NC
01.2022 - Current
- Followed trends in industry and target genre to capitalize on emerging trends.
- Developed a blog strategy to attract and engage readers.
- Wrote sales copy, letters and other advertising and marketing material.
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Built relationships with other bloggers in order to increase visibility of the blog.
- Promoted the blog on social media platforms, such as Twitter and Facebook.
- Conducted background research to add depth to scenes, history and characters.
- Edited and proofread blog posts before publication.
Documentation Specialist
Earnestly Natural Hair Care
Raleigh, NC
01.2015 - 01.2022
- Website content development and maintenance
- External client communication
- Creation of company documentation and forms
- Managed content distribution to online channels and social media platforms to increase web traffic.
- Reviewed and edited technical documents such as user manuals, installation guides, and system documentation.
- Determined and recommended improvements to content management system features.
- Proofread existing documents for errors in grammar, punctuation, spelling, syntax, formatting.
- Performed quality assurance checks on all documentation material before final publication.
- Gathered and distributed content management system training materials to users.
- Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
- Administered document access and revision rights to personnel to maintain documentation integrity.
Research Associate
University of North Carolina Charlotte
Charlotte, NC
01.2020 - 01.2021
- Worked as a research associate in the Health Change Lab in the Department of Psychology at UNC Charlotte
- Wrote and edited technical documents including reference manuals
- Wrote and edited procedural documentation such as user guides and manuals
- Determined the most effective type of publication to utilize that will best serve project requirements
- Conducted research on the psychological effects of social media on college students
- Assessed the audience needs for whom the technical and procedural documentation is intended
- Adjusted tone and technical terms used to meet those needs and to ensure comprehension
- Planned writing processes and set timelines and deadlines
- Created diagrams, charts, and other visual aids to assist readers in understanding processes.
Graduate Program Coordinator
Duke University
Durham, NC
01.2018 - 01.2020
- Handled basic office duties such as answering and routing phone calls, responding to emails from prospective and current students, as well as maintaining student and faculty records
- Hosted and handled logistics for three major events; recruitment, orientation, and commencement, as well as monthly social events for graduate students
- Managed student and faculty reimbursements which were assigned to specified funding sources
- Processed accounts payable check requests, purchase orders, and staff and faculty equipment purchases.
Office Manager
Ju Chiropractic Wellness Center
Raleigh, NC
01.2017 - 01.2018
- Provided general support to patients
- Planned and executed monthly events for clinic patients and staff
- Maintained office supplies and inventory
- Managed patient records, collected payments, and set up payment arrangements for patients as well as insurance carriers
- Arranged travel for staff members attending various conferences
- Resolved all patient and employee human resources concerns.
Store Manager
European Wax Center
Durham, NC
01.2014 - 01.2016
- Managed and resolved all client and staff concerns
- Addressed all human resources grievances and other concerns
- Ordered and maintained the center’s product and supply inventory
- Performed walk through evaluations to ensure cleanliness and safety in each of the waxing salons
- Recruited, interviewed, hired, and on-boarded new associates
- Managed and evaluated associated on performance-based metrices
- Made decisions on pay increases, corrective actions, and terminations
- Planned, scheduled, and promoted office events including meetings, conferences, interviews, orientations, and training events
- Responsible for maximizing profitability and setting and meeting sales goals
- Prepared promotional materials and marketing displays
- Increased revenue by 50% in one year.
Education
MA - Psychology
North Carolina Central University
05-2023
BS - Psychology
University of North Carolina Charlotte
05-2021
Skills
- Microsoft Office Suite
- Adobe Photoshop and PDF editing
- WordPress CMS
- Jira
- MadCap Flare
- Git Hub
- Markdown
- SharePoint
- Database Management
- Audience Adaptation
- Document Library Development
- Graphics Creation
- External Team Collaboration
- User Documentation Production
- Editing
- Proposal Writing
- Website Copy
- Content Development
- Process Documentation
- Documentation Management
- HTML and XML Proficiency
Affiliations
- American Psychological Association
- North Carolina Psychological Association
Selected Project Experience
- Natural User Interfaces and Smart Personalization – Technology Research Brief (2023), Technical Writer, This project consisted of authoring a technology research brief for RTI International. The brief topic was on the evolution and development of natural user interfaces and the smart personalization of those interfaces.
- The Future of Learning: Utilization of Thermal Imaging to Decrease Cognitive Load - Technical Blog (2022), Technical Writer, This project consisted of authoring a contribution to the RTI Insights Blog. The blog topic was the utilization of the thermal imaging camera to measure and subsequently decrease cognitive load.
References
References available upon request.
Timeline
Technical Writer
NPact
10.2023 - 01.2024
Research Technology Documentation Specialist
RTI International
10.2022 - 10.2023
Research Associate
Duke University
05.2022 - 05.2023
HR Diversity Consultant
International Finance Corporation
05.2022 - 09.2024
Technical Writing Intern
RTI International
01.2022 - 10.2022
Founder and Content Writer
Gabee Michelle Blog
01.2022 - Current
Insurance Agent
AmeriLife Health Services
01.2020 - 01.2022
Research Associate
University of North Carolina Charlotte
01.2020 - 01.2021
Graduate Program Coordinator
Duke University
01.2018 - 01.2020
Office Manager
Ju Chiropractic Wellness Center
01.2017 - 01.2018
Documentation Specialist
Earnestly Natural Hair Care
01.2015 - 01.2022
Store Manager
European Wax Center
01.2014 - 01.2016
MA - Psychology
North Carolina Central University
BS - Psychology
University of North Carolina Charlotte
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