Ashlee Marshall
Leslie
Summary
Resourceful Assistant Food Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service excellence. Excel in communication, teamwork, and adaptability, ensuring smooth operation of food services. Committed to maintaining quality standards and enhancing dining experiences.
Overview
10
10
years of professional experience
Work History
Food services
Mason public schools
Leslie
10.2024 - Current
- Prepared food items according to safety and sanitation standards.
- Served meals efficiently to customers in a fast-paced environment.
- Maintained cleanliness of dining and food
- preparation areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Prevented spoilage and cross-contamination by storing food i designated containers and storage areas
- Operated dishwashing machines safely and efficiently.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained accurate records of sales
- transactions for end-of-day reports.
- Assembled and served meals according to specific guest requirements.
- Rotated inventory to reduce waste and optimize freshness.
- Monitored temperatures of prepared food and cold-storage areas.
- Complied with company service standards and adhered to inventory and cash control procedures.
Pick up manager
Meijer
Mason
08.2022 - 05.2024
- Oversaw daily operations to ensure efficient store performance.
- Managed team schedules and delegated tasks to staff members.
- Resolved customer complaints and provided exceptional service support.
- Analyzed sales data to identify trends and improve processes.
- Collaborated with department leaders to align operational goals with strategies.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Customer service mana
Meijer
Mason
05.2021 - 05.2022
- Managed customer inquiries and resolved issues efficiently.
- Trained new staff on customer service protocols and best practices.
- Developed strategies to enhance overall customer satisfaction levels.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Conducted performance evaluations to guide team development and growth.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Communicated with team members to confirm availability and adjust schedules as needed.
- Developed contingency plans to handle unexpected changes in personnel availability.
Customer Service Representative/Customer Service Coordinator
Meijer
Mason
03.2018 - 08.2021
- Assisted customers with product inquiries and service requests.
- Processed transactions efficiently at the cash register.
- Resolved customer complaints with effective problem-solving techniques.
- Collaborated with team members to enhance customer experience.
- Educated customers on promotions and loyalty programs.
- Handled returns and exchanges following company policies.
- Trained new staff on customer service protocols and systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier
Meijer
Mason
02.2016 - 04.2018
- Operated cash register and processed customer transactions efficiently.
- Managed cash drawer and balanced cash at shift end accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
Leslie High School
Leslie , MISkills
- Food safety
- Customer service
- Cash handling
- Team leadership
- Conflict resolution
- Training and mentoring
- Time management
- Active listening
- Effective communication
- Problem solving
- Customer relationship management
- Adaptability in service
- Food services
Timeline
Food services
Mason public schools
10.2024 - Current
Pick up manager
Meijer
08.2022 - 05.2024
Customer service mana
Meijer
05.2021 - 05.2022
Customer Service Representative/Customer Service Coordinator
Meijer
03.2018 - 08.2021
Cashier
Meijer
02.2016 - 04.2018
Leslie High School