Overview
Work History
Timeline
CustomerServiceRepresentative

Ashlee Marshall

Sugar Land,TX

Overview

8
8
years of professional experience

Work History

Customer Service REPRESENTATIVE

Cigna HealthCare
Houston, TX
03.2023 - Current
  • Deliver Exceptional customer service by addressing inquiries and resolving issues
  • Provide detailed information on claims and benefits
  • Assist providers with patient information and documentation
  • Responding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer friendly.
  • Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
  • Following up on the individual workload and taking appropriate action when agreed targets are not met.
  • Pro-actively optimizing the unit’s workflows to achieve set targets.

Customer Service Representative

Sysco Guest Supply
Houston, TX
05.2022 - 03.2023
  • Maintain and develop assigned customer base.
  • Working knowledge of all products and categories to drive penetration of existing accounts.
  • Input orders into computer system via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
  • Responsible for creating and maintaining necessary company and customer files.
  • Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
  • Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
  • Crosstrain and foster solid working relationships within department and with other departments.

Customer Service Specialist

AT&T
Houston, TX
11.2018 - 06.2022
  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.

Customer Service Manager

Cricket wireless (Mobile link)
Pearland, TX
09.2017 - 11.2018
  • Responsible for ensuring maximum customer satisfaction for products and services marketed, sold, or distributed by Cricket Wireless.
  • Required to closely monitor and handle customer inquiries and plays a critical role in resolving customer issues and complaints.
  • Maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable on products offered and discuss available options.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design and meeting with the District Manager).

Timeline

Customer Service REPRESENTATIVE

Cigna HealthCare
03.2023 - Current

Customer Service Representative

Sysco Guest Supply
05.2022 - 03.2023

Customer Service Specialist

AT&T
11.2018 - 06.2022

Customer Service Manager

Cricket wireless (Mobile link)
09.2017 - 11.2018

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Ashlee Marshall