Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee McCall

Sarasota,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful medical setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Front Desk Team Lead

Kennedy White Orthopedic Center
02.2023 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Ensured compliance with safety and security protocols at the front desk, minimizing potential risks to guests or hotel property.
  • Maintained a professional and welcoming lobby environment, contributing to positive first impressions for guests.
  • Implemented new procedures to improve overall front desk productivity and guest experience.
  • Assisted in staff recruitment, training, and scheduling to ensure optimal team performance and coverage during peak hours.
  • Supported front desk agents by stepping in when needed during high-volume periods or absences due to illness or vacation time-off requests.
  • Resolved guest complaints with empathy and professionalism, resulting in increased customer loyalty.

Receptionist Coordinator

American Health Associates Inc.
09.2018 - 02.2023
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Sales Receptionist

Russels Western Wear
08.2016 - 05.2018
  • Strengthened customer loyalty through professional follow-up communication after each sale.
  • Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
  • Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
  • Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.
  • Supported successful promotional events with meticulous organization and coordination skills.

Education

Associate of Science - Science Education

State College of Florida, Manatee-Sarasota
Bradenton, FL
05.2026

High School Diploma -

Braden River High School
Bradenton, FL
05.2018

Skills

  • Scheduling and Planning
  • Exceptional communication
  • Guest Relations
  • Task Delegation
  • Customer Service
  • Problem-solving skills
  • Time Management
  • Credit and cash payments
  • Front Desk Management
  • Guest accommodations

Timeline

Front Desk Team Lead

Kennedy White Orthopedic Center
02.2023 - Current

Receptionist Coordinator

American Health Associates Inc.
09.2018 - 02.2023

Sales Receptionist

Russels Western Wear
08.2016 - 05.2018

Associate of Science - Science Education

State College of Florida, Manatee-Sarasota

High School Diploma -

Braden River High School

Similar Profiles

CREATE PROFILE
Ashlee McCall