Ashlee Miller
Phoenix,AZ
Summary
Highly motivated community manager and customer service professional with seven years of significant leadership experience in MultiFamily housing. proficient in office management, financial property accounting, and tenant relations primarily at luxury lease-up communities.
Overview
7
7
years of professional experience
Work History
Community Manager
Rangewater Real Estate
Phoenix, AZ
01.2023 - Current
- Oversaw and coordinated with team members’ daily activities and resources of the property to achieve established budgeted financial and operational goals.
- Analyzed and interpreted market and economic trends that may impact the property and recommend improvements to the client/ownership.
- Completed financial reports including budget modeling, forecasting, profitability analysis, and invoicing management of all property expenses.
- Met targeted revenue goals by increasing sales and implementing short/long-term marketing and leasing strategies.
- Developed and executed community outreach strategies, increasing engagement.
- Partnered with maintenance to perform regular inspections on buildings, common areas and vacant units, identifying necessary repairs to meet compliance standards.
- Established partnerships with local businesses, organizations, and vendors to strengthen community bond.
Assistant Community Manager
RangeWater Real Estate
Goodyear, AZ
12.2021 - 12.2022
- Coordinated with team member development for the sales and maintenance departments to achieve the budgeted financial and operational goals of the client/ownership group.
- Compiled timely business reports, performed market and competitive research, prepared presentations and updated and maintained electronic records with absolute accuracy.
- Cultivated and maintained productive relationships with colleagues, partners, vendors and suppliers and represented the company at conferences and association meetings.
- Organized and maintained financial records, including invoices and purchase orders.
- Resolved customer service issues in a timely manner while maintaining professionalism and abiding by Fair Housing laws.
Assistant Business Manager
Greystar
Scottsdale, AZ
01.2020 - 12.2021
- Supported the business manager in overseeing and managing the financial operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, completing bank deposits, dispositions, and account reconciliations.
- Compiled timely business reports, performed market and competitive research, prepared presentations and updated and maintained electronic records with absolute accuracy.
- Designed and executed marketing and sales strategies to increase occupancy and strengthen community satisfaction.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Conducted market research and analysis to identify growth opportunities and competitive threats.
Leasing Consultant
Alliance Residential Company-Greystar
Scottsdale, AZ
08.2017 - 01.2020
- Toured prospective tenants and provided impeccable customer service and extensive property knowledge to exceed targeted closing rates.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents
Education
Business Communications -
Paradise Valley Community College
05.2017
Skills
- Administrative Leadership
- Project Management
- Time Management Expertise
- Impeccable Attention to Detail
- Powerful Problem-Solving & Critical Thinking Skills
- Savvy in High Stress & Fast Paced Environments
- Employee Performance Management
- Operations &Vendor Management
- Resident relations
- Yardi
- Entrata
- Microsoft Office
Accomplishments
- Won Red Hot Leaser in 2022, achieving 132 leases for the year
- Ambassador Award for best client/ownership relationship in 2022
- Leasing Agent of the year in 2020 with Greystar
Timeline
Community Manager
Rangewater Real Estate
01.2023 - Current
Assistant Community Manager
RangeWater Real Estate
12.2021 - 12.2022
Assistant Business Manager
Greystar
01.2020 - 12.2021
Leasing Consultant
Alliance Residential Company-Greystar
08.2017 - 01.2020
Business Communications -
Paradise Valley Community College
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