Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Ashlee Mudra

Glenville,MN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I take great pride in training and promoting the art of customer service experience for everyone involved.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Diamond Jo Casino Worth
Northwood , IA
02.2022 - 08.2024
  • Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information, like items that are low or over stocked. Date rotation on all product with expiration dates.
  • Communication was extremely important with supporting staff, answering calls promptly. Working quickly to keep all areas moving along as they should.
  • I handled all customer issues good or complicated, Always making sure to kept staff up to date on high roller players on site, partitions that are having issues or need to watched for safety.
  • Stocking and supporting staff with all items they needed in the different venues. Items being having beer and liquors set and chilled in there coolers, registers and order books filled and ready for staff.
  • .Designing, informing and leading all staff of any new policies or procedures that need to have action taken, along with making sure everyone is currently practicing all safety and policies procedures.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.

Assistant Manager / Grooming Salon Leader

Pet Supplies Plus
Austin, Minnesota
10.2019 - 02.2022
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.

Produce Manager / Night Time Supervisor

Fallgatters Market
Northwood , IA
03.2017 - 10.2019
  • Received produce deliveries and unloaded produce.
  • Assisted customers with produce questions and special orders.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
  • Maintained a safe, clean and organized floor environment.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Provided training and guidance to new employees regarding store policies and procedures.

Revenue Auditor

Diamond Jo Casino
Northwood, IA
11.2013 - 06.2017
  • Maintained accurate records of all accounts receivable transactions.
  • Conducted audits of internal controls to ensure compliance with applicable laws and regulations.
  • Analyzed data from various sources, such as bank statements, invoices, credit card receipts, and tax returns.
  • Monitored daily cash flow activities to detect any irregularities or suspicious activity.
  • Investigated customer complaints regarding billing errors or other discrepancies in accounts receivable transactions.
  • Performed detailed reviews of financial records to identify discrepancies and ensure accuracy.

Education

High School Diploma -

North Mac
Virden, IL
05-2011

Skills

  • Hiring, Onboarding, and retention
  • Scheduling Staff
  • Staff Leadership
  • Budget Development
  • Inventory Management
  • Records Maintenance
  • 15 years of retail / customer service experience
  • 10 years of leadership/ management experience

Affiliations

  • A mother to 2 boys, we love spending time with family BBQs, game nights, or other get together.
  • I have personal goals continue my dog knowledge and skill with both grooming and training.
  • Crafting and party planning are two hobbies I enjoy to the fullest.

Certification

  • TIPS certified
  • Food and Safety Certified
  • Groomer Safety Certified

References

Susan Lau 

   Office manager at Fallgatters Market.

   641-390-1533

   15 year work relationship

Chelle Benson 

 Store manager at Pets Supplies Plus. 

  507-481-4270

  Known for 5 years 

Misty Lammack

Daycare provider  

507-219-8928

Known for 4 years 

Erik and Carrie Staplecamp

Manager and supervisor (at the time) Diamond Jo Casino

Erik 641-330-8667

Known for 15 years

Timeline

Food and Beverage Supervisor

Diamond Jo Casino Worth
02.2022 - 08.2024

Assistant Manager / Grooming Salon Leader

Pet Supplies Plus
10.2019 - 02.2022

Produce Manager / Night Time Supervisor

Fallgatters Market
03.2017 - 10.2019

Revenue Auditor

Diamond Jo Casino
11.2013 - 06.2017

High School Diploma -

North Mac

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Ashlee Mudra