Ashlee Neece
Chapmanville,WV
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
21
21
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Logan
10.2019 - Current
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Conducted financial reviews for customers in order to identify additional products or services that could benefit them.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Adhered to strict security protocols regarding customer information confidentiality.
- Monitored suspicious activity within the branch premises ensuring safety of staff members.
- Developed marketing strategies for branch promotions aimed at increasing customer traffic.
- Greeted customers and identified customer needs to provide appropriate banking services.
Office Manager
Ray's Auto Mart
Chapmanville, WV
06.2003 - 10.2017
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence, titles, and licensing for all vehicles.
- Created spreadsheets in Excel to track data such as maintenance, mileage, and supplies.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
High School Diploma -
Logan High School
Logan, WV06-2001
Skills
- Compliance Monitoring
- Policy Development
- Team Supervision
- Staff Management
- Office Management
- Data Entry
- Office Administration
- Organizational Skills
- Financial Tracking
Timeline
Retail Banker
Woodforest National Bank
10.2019 - Current
Office Manager
Ray's Auto Mart
06.2003 - 10.2017
High School Diploma -
Logan High School