Ashlee Nickless Lopez
BARTOW,FL
Summary
A highly skilled and enthusiastic professional with over 10 years of experience adeptly managing operations in patient-centric medical settings. Proven ability to develop and lead productive, efficient staff, contributing to the success of high-volume medical practices through the delivery of exceptional customer service. Committed to advancing patient outcomes through continuous advancements and innovation.
Overview
13
13
years of professional experience
Work History
Clinical Assistant
Bluestone Physicians Services
06.2020 - Current
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Long Term Care and Skilled Nursing
Various
02.2011 - 04.2020
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Health and Wellness Director
Grace Manor Suites
05.2018 - 03.2019
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Workforce Manager
Oakbridge Healthcare Center
09.2014 - 09.2015
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Fostered strategic partnerships, effective employee engagement and KPI management.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Assisted Living Manager
Wellbrooke Of Avon
02.2012 - 09.2014
- Led, directed and motivated others to innovate and excel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Bachelor of Science - Healthcare Management And Business
Polk State College
Winter Haven, FL05.2024
Associate of Science - Practical Nursing
Ivy Tech Community College of Indiana
Indianapolis, INAssociate of Science - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Verbal and Written Communication
- Healthcare Team Collaboration
- Process Monitoring and Improvement
- Data Analytics
- Project Management
- Complex Problem-Solving
Timeline
Clinical Assistant
Bluestone Physicians Services
06.2020 - Current
Health and Wellness Director
Grace Manor Suites
05.2018 - 03.2019
Workforce Manager
Oakbridge Healthcare Center
09.2014 - 09.2015
Assisted Living Manager
Wellbrooke Of Avon
02.2012 - 09.2014
Long Term Care and Skilled Nursing
Various
02.2011 - 04.2020
Bachelor of Science - Healthcare Management And Business
Polk State College
Associate of Science - Practical Nursing
Ivy Tech Community College of Indiana
Associate of Science - Liberal Arts And General Studies
Ivy Tech Community College of Indiana