SnapPay
Ashlee Nixon
New Caney,TX
Summary
Dynamic leader with proven expertise in office management and customer relations honed at Brookfield Properties and diverse educational environments. Excelled in streamlining operations, enhancing client satisfaction, and fostering employee engagement. Skilled in records management and marketing, consistently achieving targets through strategic planning and effective team motivation.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Brookfield Properties
04.2022 - Current
- Use Salesforce to create License Agreements for various community events and Tenant deals.
- Collect rent and verify on-time payments using SnapPay.
- Conduct space viewings and coordinate move-ins and move-outs.
- Draft legal letters and follow ups as necessary.
- Process and verify insurance requirements for contractors and Tenants.
- Manage social media pages and the website, as well as creating marketing content for the purposes of collateral.
- Coordinate and execute community service events.
- Create the budget and ensure it is followed for supplies, collateral, and events.
- Submit capital requests using PMWeb.
- Draft operational agreements using Agiloft.
- Stay current on OSHA guidelines and ensure they are being met on the property.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Substitute Teacher
Tomball ISD
11.2021 - 04.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Manager
Spencer's Gifts
08.2020 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Used reports to accurately identify sales trends and make adjustments based on store needs.
- Conducted observational walks to analyze areas of opportunity.
- Managed inventory by conducting weekly counts on specified categories to control overall shrinkage.
- Processed payroll using ADP to approve all employee time cards and pay amounts.
Manager
GameStop
08.2017 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Conducted daily counts on assigned inventory categories to ensure accurately reported inventory.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Master of Science - Psychology
Capella University
09.2024
Bachelor of Arts - Media Studies / Media Policy
University of Houston
06.2021
Associate of Arts -
Lone Star College System
Spring, TX05.2018
Skills
- Customer and client relations
- Office Management
- Records Management Systems
- Employee timesheet processing
- Inventory Systems
- Expense Reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementCompany CulturePersonal development programsQuote
Judge a man by his questions rather than his answers.
Voltaire
Software
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Publisher
Adobe Acrobat
PMWeb
JDEdwards
Sprinklr
Workday
ADP
Gizmo
Outlook
Riskonnect
Interests
Animal Welfare
History
Video Games
Traveling
Timeline
Administrative Assistant
Brookfield Properties
04.2022 - Current
Substitute Teacher
Tomball ISD
11.2021 - 04.2022
Manager
Spencer's Gifts
08.2020 - 11.2021
Manager
GameStop
08.2017 - 08.2020
Master of Science - Psychology
Capella University
Bachelor of Arts - Media Studies / Media Policy
University of Houston
Associate of Arts -
Lone Star College System
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