Ashlee Phillips
North Little Rock,AR
Summary
Proven Office Manager and Customer Service Cashier with a track record of enhancing customer satisfaction and streamlining operations at Phillips International. Skilled in Microsoft Office and relationship building, adept at improving team productivity by over 30% through effective management and organizational strategies. Demonstrates reliability and a cooperative attitude in high-pressure environments, ensuring operational excellence and client trust.
Overview
30
30
years of professional experience
Work History
Customer Service Cashier
Razorback Pizza
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Shop & Save Market
04.2019 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Manager
Phillips International
02.1994 - 04.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reported to senior management on organizational performance and progress toward goals.
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT04.2026
High School Diploma -
North Little Rock High School
North Little Rock, AR05.1997
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- POS System Operation
- Customer Focus
- Payment Collection
- Up-selling techniques
- Data entry proficiency
- Product Merchandising
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Team Collaboration
- Cooperative Attitude
- Customer Relations
- Relationship Building
- Order Taking
- Product restocking
- Cash Register Operations
- Basic Mathematics
- Payment Processing
- Customer Transactions
- Inventory Stocking
- Microsoft Office
- Work Task Prioritization
- Inventory Management
- Policies and Procedures
- Upselling
- Call Response and Transfer
- Retail Operations
- Store merchandise stocking
- Credits and Refunds
- Return and Exchange Processing
- Price Verification
- Currency counting
- Merchandise Packaging
- Staff Supervision
- Bank Deposits
- Loss Prevention
- Identification checks
Timeline
Customer Service Cashier
Razorback Pizza
10.2023 - Current
Customer Service Cashier
Shop & Save Market
04.2019 - 07.2023
Office Manager
Phillips International
02.1994 - 04.2016
Bachelor of Science - Human Services
Post University
High School Diploma -
North Little Rock High School
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