Ashlee Pickett
Hixson,TN
Summary
Outgoing Greeter with 10+ years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances. Detail-oriented team player with strong organizational skills. Willingness to take on added responsibilities to meet team goals. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Greeter/Front End Retail Cashier
Broadstreet FastLube
10.2023 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Maintained clean, organized environments for presentable front-of-house areas.
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
- Contributed to team efforts by accomplishing related tasks as needed, ensuring operational efficiency.
- Monitored entry and exit points, ensuring safe environment for all visitors.
- Actively learned about new products and services to provide up-to-date information to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Lead Cashier
MAPCO Mart
01.2013 - 08.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Improved customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Trained new employees in stocking practices, improving their efficiency and understanding of company policies.
CNA
Soddy Daisy Health Care
06.2019 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Lookout Valley Middle/ High School
Chattanooga, TN05.2012
Skills
- Patience and composure
- Initiative and Self-Motivation
- Team player mentality
- Welcoming demeanor
- Sense of Humor
- Effective problem solving
- Professional Appearance
- Guest Relations
- Stocking
- Creativity and Innovation
- Data entry proficiency
- Bag inspection
- Surveillance knowledge
Certification
- CPR Certified
- State Certified CNA
Timeline
Greeter/Front End Retail Cashier
Broadstreet FastLube
10.2023 - Current
CNA
Soddy Daisy Health Care
06.2019 - 06.2022
Lead Cashier
MAPCO Mart
01.2013 - 08.2023
High School Diploma -
Lookout Valley Middle/ High School
- CPR Certified
- State Certified CNA
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