Ashlee Ash
Douglas,WY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expertly meets new challenges with attention to detail and team spirit.
Overview
12
12
years of professional experience
Work History
New accounts representative
Converse County Bank
07.2022 - Current
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
- Presented new and additional products and services to existing customers.
- Questioned customers to obtain information needed for opening new accounts.
- Assisted clients in selecting appropriate financial products based on their needs and goals.
- Verified customer identity and reviewed documentation for accuracy.
- Monitored accuracy of customer information in system.
Bank teller
Converse County Bank
08.2021 - 07.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Bartender
College Inn Bar
04.2019 - 03.2021
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Reduced inventory losses by managing beverage inventory
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Set up bar for operation, obtained cash bank and stocked service bar
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Managed cash and bar revenue during special promotions or sporting events.
Packing Shipper
Nutri-west
09.2017 - 11.2017
- Assembled and filled boxes and other cartons to safely package items for shipment
- Recorded shipment data such as weight, dimensions and shipping charges and distributed information to appropriate departments
- Packed and shipped items securely and effectively to minimize breakage
- Used computer software to document information relating to receipt, storage and distribution of materials
- Printed daily sales receipts and reconciled against computer software to verify accuracy.
Beverage Server
Ameristar Casino
04.2012 - 09.2016
- Processed customer payments and documenting orders
- Collected payment for beverages served, balanced cash receipts and maintained accurate cash drawer
- Quickly and clearly communicated beverage orders to bartending staff, directing attention to special requests or dietary restrictions
- Checked guests' identification before serving alcoholic beverages
- Carried out complete opening, closing and shift change duties to keep the business working efficiently and teams ready to meet customer needs.
Education
No Degree - Nursing
Eastern Wyoming College
No Degree - Religious Studies
Southwestern Assemblies of God University
Waxahachie, TXHigh School Diploma -
Garden County High School
Skills
- Customer Service
- Time Management
- Teamwork and Professionalism
- Microsoft Word
- Adaptable
- Multitasking and Prioritization
- Banking operations knowledge
- Banking regulations knowledge
Timeline
New accounts representative
Converse County Bank
07.2022 - Current
Bank teller
Converse County Bank
08.2021 - 07.2022
Bartender
College Inn Bar
04.2019 - 03.2021
Packing Shipper
Nutri-west
09.2017 - 11.2017
Beverage Server
Ameristar Casino
04.2012 - 09.2016
No Degree - Nursing
Eastern Wyoming College
No Degree - Religious Studies
Southwestern Assemblies of God University
High School Diploma -
Garden County High School
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