Ashlee Rhoades
Belton,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Centriq
11.2019 - 08.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with department managers to evaluate needs and optimize operational plans.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked with vendors to make purchases and coordinate delivery of purchased items
- Evaluated upcoming program plans to forecast expected resource needs.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Student Services
Centriq
03.2012 - 11.2019
- Provided information and coordinated referrals for available programs.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Utilized office management software to record and track customer information.
Test Proctor
Centriq
10.2011 - 11.2019
- Maintained compliance with test center policies, practices and procedures.
- Maintained secure and positive environment conducive to testing.
- Secured testing materials and maintained confidentiality of all details.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Validated appropriate identification to allow admission to testing area.
- Troubleshot issues with computer-based examinations.
- Trained all center test proctors
Front Desk Associate
Centriq
10.2011 - 11.2019
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Organized and inventoried office supplies
- Ordered office supplies, snacks, and other vending refills
- Assisted in the digitizing, organizing, and shreadding of archived paper files
- Trained new Front Desk Associates
Education
Bachelor of Science - Elementary Education
Avila University
Kansas City, MO05.2007
Skills
- Self Starter
- Organized
- Detail oriented
- Problem Solver
- Independent worker
- Project management
- Innovation
- Conflict Mitigation
- Customer Service
Timeline
Operations Coordinator
Centriq
11.2019 - 08.2023
Student Services
Centriq
03.2012 - 11.2019
Test Proctor
Centriq
10.2011 - 11.2019
Front Desk Associate
Centriq
10.2011 - 11.2019
Bachelor of Science - Elementary Education
Avila University
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