Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashlee Romero

Albuquerque

Summary

Dynamic and dedicated individual with a strong work ethic and exceptional customer service skills, honed at La Choza Restaurant. Proven ability to multitask and maintain organization in fast-paced environments, while fostering positive relationships with customers. Proficient in POS system operations, ensuring efficient transactions and enhancing overall customer satisfaction.

Overview

11
11
years of professional experience

Work History

Server/Bartender/Hostess/Cashier

La Choza Restaurant
06.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Experience answering phones, handling requests, and answering questions and concerns using phone etiquette.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate

Artful Tea
08.2020 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Worked online sales, efficiently preparing, packing, shipping and completing customer orders.
  • Experience working with online website, email conversation, Microsoft Word and Excel.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Youth Teacher

Volunteer Work
08.2014 - 05.2016
  • Enhanced student comprehension by utilizing various teaching methods and adapting to individual learning styles.
  • Fostered a positive learning environment, establishing clear expectations for behavior and academic performance.
  • Developed strong rapport with students, creating an atmosphere of trust and mutual respect that promoted open discussion and personal growth.
  • Collaborated with colleagues to develop and implement innovative lesson plans, improving course content and delivery.
  • Provided constructive feedback on assignments, helping students refine their skills and understanding of material.
  • Increased overall class engagement by incorporating hands-on activities and group projects.

Education

Bachelors - Psychology

University of New Mexico
Albuquerque, NM
12.2034

Minor - Sociology

University of New Mexico
Albuquerque, NM
12.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Organization
  • Inventory management
  • Task prioritization
  • Food safety
  • Point of sale (POS) system operations
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • High energy and stamina
  • Phone etiquette
  • Online etiquette
  • Kind and Friendly
  • Attention to detail

Accomplishments

Graduated Summa Cum Laude with 4.2 GPA

Timeline

Sales Associate

Artful Tea
08.2020 - 05.2024

Server/Bartender/Hostess/Cashier

La Choza Restaurant
06.2016 - Current

Youth Teacher

Volunteer Work
08.2014 - 05.2016

Bachelors - Psychology

University of New Mexico

Minor - Sociology

University of New Mexico

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