Ashlee Jones
Philadelphia,PA
Summary
Professional results-oriented office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Demonstrated expertise in data entry and workflow optimization, significantly enhancing operational efficiency. Skilled in fostering professional relationships and proficient in Microsoft Office Suite, embodying critical thinking to solve complex challenges.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Penn Medicine
03.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Patient Service Representative
Penn Medicine
10.2012 - 03.2014
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
Teller
PNC Bank
01.2007 - 10.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Central Bucks West
DoylestownBachelor of Science - Healthcare Administration
Purdue Global University
2550 Northwestern Ave, West Lafayette, IN 4790603-2025
Skills
- Customer service
- Data entry
- Office management
- Customer and client relations
- Computer proficiency
- Critical thinking
- Scheduling
- Microsoft Office Suite
- Workflow optimization
- Expense reporting
Timeline
Administrative Assistant
Penn Medicine
03.2014 - Current
Patient Service Representative
Penn Medicine
10.2012 - 03.2014
Teller
PNC Bank
01.2007 - 10.2012
High School Diploma -
Central Bucks West
Bachelor of Science - Healthcare Administration
Purdue Global University
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