Ashlee Salinas
Customer Service
Angleton,TX
Summary
Dedicated customer service professional with over 8 years of experience and 6 years in the banking sector. Proven ability to deliver exceptional service and exceed client expectations through strong communication and problem-solving skills. Seeking a remote position to leverage expertise while maintaining a flexible schedule for continued education and family commitments. Committed to contributing positively to a dynamic team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FT Teller
Prosperity Bank
Angleton, Texas
07.2022 - 12.2024
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Transmitted orders to supply cash to meet daily needs.
- Built and maintained client relationships through quality, personalized interactions.
- Directed specific questions to appropriate branch personnel.
- Delivered exceptional service to customers in person or over telephone.
- Maintained confidentiality of bank records and client information.
- Reported daily averages and shortages to operations department.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Verified amounts and integrity of every check or funds transfer.
- Processed wire transfers for customers both domestically and internationally.
- Identified transaction errors when debits and credits did not balance.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed special services for customers, ordering bank cards and checks.
- Trained employees on cash drawer operation.
- Verified customers' identification to ensure compliance with laws and regulations.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Prepared official checks for customer and internal bank needs.
- Explained account information to customers in detail as needed.
- Reported any operational issues or system problems that occurred during shift promptly.
- Balanced cash drawers on a daily basis.
- Managed household errands and other essential duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Substitute Teacher, K-12
Angleton ISD
Angleton, TX
11.2021 - 05.2022
- Supervised and cared for students, ensuring their safety and well-being.
- Took attendance and followed lesson plans provided by the regular teacher.
- Assisted students with daily tasks and supported classroom management by helping with cleaning and restocking supplies.
Sales Associate
International Bank of Commerce
Lake Jackson, TX
04.2019 - 10.2021
- Assisted with the sale of various financial products including loans and credit cards.
- Provided exceptional customer service by addressing and resolving customer needs and complaints, ensuring high satisfaction levels.
- Supported banking operations by cross-training as a teller, handling cash transactions, and covering the teller line during peak hours and lunch breaks.
- Consistently met or exceeded monthly sales quotas through proactive customer outreach and engagement.
- Managed routine banking tasks, including handling deposits, withdrawals, and transfers.
- Managed customer relationships to enhance satisfaction and loyalty.
Caregiver
Gulf Coast
Lake Jackson, TX
12.2017 - 04.2019
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Drove clients to doctors' appointments and social outings.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05-2018
Skills
- Banking law compliance
- Professionalism and courtesy
- Ledger and balance sheet entry
- Excellent time management skills
- Exceptional customer service
- Cash handling and management
- Banking software navigation
- Customer relationship management (CRM)
- Microsoft Excel
- Follow-up skills
- Problem-solving skills
- Computer and technology skills
- Excellent verbal and written communication
- Empathetic listening
- Dependable and responsible
- Compassionate client care
- Scheduling
- Documentation and reporting
- Recordkeeping
- Attention to detail
- Teamwork and collaboration
- Flexible schedule
- Social media outreach
- Organizational systems
- Discretion and confidentiality
Affiliations
Lively and adventurous wife and mom of four, always on the hunt for our next family escapade! Whether it’s exploring new places, tackling fun adventures, or just sharing laughs with family and friends, I’m all about creating unforgettable memories and soaking up quality time with loved ones.
Certification
- TABC AND FOOD HANDLERS TEXAS
Accomplishments
Dedicated and ambitious professional with a proven track record of academic and career success. Graduated early in my junior year, gaining a head start in the workforce and building hands-on experience ahead of my peers. Known for my proactive mindset, strong work ethic, and commitment to delivering excellence in every task. I thrive on challenges and bring a fresh, forward-thinking perspective to any team. With a focus on efficiency and accuracy, I’m always eager to learn, grow, and contribute, making me a dynamic and dependable asset in any professional environment.
References
References available upon request.
Timeline
FT Teller
Prosperity Bank
07.2022 - 12.2024
Substitute Teacher, K-12
Angleton ISD
11.2021 - 05.2022
Sales Associate
International Bank of Commerce
04.2019 - 10.2021
Caregiver
Gulf Coast
12.2017 - 04.2019
High School Diploma -
Pasadena Memorial High School