Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashlee Schaar

McKinney,TX

Summary

Dynamic professional with a strong background in customer service and team leadership, notably at Armor Coffee. Proven expertise in cash handling and creative problem solving, enhancing customer satisfaction through effective issue resolution. Recognized for fostering a cohesive workplace culture and implementing safety protocols to ensure a secure environment.

Overview

7
7
years of professional experience

Work History

Shift Leader

Armor Coffee
02.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Customer Service Officer

Target
08.2020 - 02.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
  • Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
  • Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.

House Manager

Private Family Client
08.2018 - 03.2020
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.

Education

Bachelor of Science - Criminal Justice

University of North Texas
Denton, TX

Skills

  • Cash handling
  • Customer service focus
  • Creative problem solving
  • Team collaboration and leadership
  • Safety processes and procedures
  • Shift paperwork completion
  • Quality control assurance
  • Equipment troubleshooting

Languages

Spanish
Professional Working

Timeline

Shift Leader

Armor Coffee
02.2024 - Current

Customer Service Officer

Target
08.2020 - 02.2024

House Manager

Private Family Client
08.2018 - 03.2020

Bachelor of Science - Criminal Justice

University of North Texas

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