Ashlee Schaeffer
Lawrenceburg,TN
Summary
Dynamic professional with a strong background in customer service and office organization, previously at Crockett Kids Pediatrics. Recognized for enhancing customer satisfaction through efficient appointment scheduling and effective problem-solving. Proven ability to foster team collaboration while maintaining attention to detail in high-pressure environments. Committed to creating welcoming experiences for all visitors.
Overview
13
13
years of professional experience
Work History
Operations Manager
Tenah House Recovery
07.2012 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
P.E Teacher
Sacred Heart Convent School
03.2022 - 07.2024
- Managed and maintained school equipment and facility grounds.
- Enhanced students'' understanding of healthy lifestyle choices through the integration of nutrition education in lesson plans.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed extracurricular athletic programs successfully, coaching various sports teams and coordinating tournaments.
- Evaluated student performance using formative and summative assessments, providing constructive feedback to promote growth.
- Improved students'' physical abilities through the implementation of age-appropriate motor skill development programs.
- Collaborated with other teachers to develop, implement, and assess IEP plans.
- Assessed student physical fitness levels and adjusted objectives according to successes.
- Received positive evaluations from administration staff for consistently meeting or exceeding instructional expectations.
- Promoted lifelong fitness habits among students by educating them on the importance of regular exercise for overall wellbeing.
- Increased student participation by incorporating physical fitness activities and team-building exercises.
- Established positive learning environments for diverse student populations by fostering inclusivity and adapting lessons to meet individual needs.
- Strengthened home-school connections by maintaining open lines of communication with parents regarding student progress and upcoming events.
Front Desk Receptionist
Crockett Kids Pediatrics
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Georgia Technical College
Atlanta, GABoone High School
Orlando, FL06.2002
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Adding and validating insurance
Timeline
Front Desk Receptionist
Crockett Kids Pediatrics
08.2024 - Current
P.E Teacher
Sacred Heart Convent School
03.2022 - 07.2024
Operations Manager
Tenah House Recovery
07.2012 - 01.2020
Georgia Technical College
Boone High School
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