Hi, I’m
Ashlee Schilling
Centerton,AR
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated with desire to take on new challenges.
Overview
15
years of professional experience
Work History
Schilling HouseholdCenterton, AR
Domestic Engineer
05.2009 - Current
Job overview
- Function as a housekeeper, chef, event planner, teacher, driver, and accountant while utilizing conflict resolution skills as well as functioning as the director of child development.
- Key Accomplishments: Offer emotional support and instruct children, husband, and pets on manners, health, and cleanliness; maintain a budget, pay bills, and identify cost-saving opportunities.
- Develop recipes, plan menus, order and maintain inventory, and ensure sanitary conditions; diffused high-stress situations while negotiating satisfactory resolutions to disputes.
Larry Williams Trucking, LLCColcord, OK
DRIVER MANAGER
07.2022 - 09.2023
Job overview
- Facilitated daily OTR operations, monitored hours of service, and coordinated preventive and corrective truck maintenance.
- Maintained communication with drivers, brokers, and customers to ensure on-time delivery.
- Efficiently procured, coordinated, and executed freight orders through Strategy Live Dispatching Service.
- Investigated and resolved incidents, accidents, billing, and customer complaints to resolution.
- Maintained healthy relationships with customers and brokers to gain access to better freight.
- Key Accomplishments: Won dispatcher of the Quarter twice in a row.
- Improved and maintained a healthier relationship between dispatch, drivers, and brokers.
- Aided in driver satisfaction and retention.
CELO TRANSPORTLOWELL, AR
DRIVER MANAGER
10.2021 - 07.2022
Job overview
- Efficiently procured, coordinated, and executed freight orders.
- Facilitated daily OTR operations, monitored hours of service, and coordinated preventive and corrective truck maintenance.
- Maintained communication with drivers, brokers, and customers to ensure fulfillment of contracted services to client satisfaction.
- Transmitted all pertinent information to drivers through the ITS Dispatching Service.
- Investigated and resolved incidents, accidents, and customer complaints to resolution.
- Key Accomplishments: Improved and maintained a healthier relationship between dispatch and drivers.
- Aided in driver satisfaction and retention.
Lowell Police DepartmentLowell, AR
Dispatcher/911 Telecommunicator
05.2020 - 03.2021
Job overview
- Answered all 911 or public emergency calls, coordinated emergency responses, and provided logistical support to incidents throughout the city.
- Assessed urgency of service requests by analyzing type, location, and severity to facilitate efficient resource allocation.
- Efficiently managed call entry and dispatch through Computer-Aided Dispatch system, maintaining precise documentation of all incoming calls and actions taken. Effectively utilized a multi-frequency, multi-agency radio console for dispatching.
- Use of the criminal justice system for arrest warrants, protective orders, stolen property, vehicles, and missing persons through NCIC and ACIC.
- Managed coordination efforts among different law enforcement agencies to deliver assistance during high-priority events or incidents. Established effective communication channels between dispatchers, field officers, and other members of the law enforcement community.
- Key Accomplishments: Improved communication and respect between this agency and other law enforcement agencies in the area.
- Earned and gained the respect of the citizens of Lowell.
- Acquired a newfound respect and admiration for the field of Law Enforcement.
Booker TransportationCenterton, AR
Dispatcher/Customer Service- Remote
03.2019 - 02.2020
Job overview
- Effectively organized and supervised the implementation of customer-specific freight pick-up and drop-off requests. Streamlined the planning, coordination, and tracking of daily route assignments for drivers.
- Recorded and maintained all load and tracking data into a computerized dispatch system.
- Utilized GPS tracking to monitor vehicles and deliver real-time status updates. Maintained up-to-date records of driver locations, delays, and cancellations.
- Contacted and informed the customers about order status and related concerns.
- Managed and resolved billing and service complaints and drivers efficiently.
- Dispatched drivers for loads.
- Ensured compliance with safety regulations and company policies.
- Key Accomplishments: Developed and maintained strong professional relationships with drivers and customers.
TransplaceLowell, AR
Customer Service Specialist
10.2017 - 12.2018
Job overview
- Communicate with the client/carrier/shipper/receiver to ensure loads are picked up and delivered according to schedule and to ensure efficient and effective execution of defined processes.
- Responsible for negotiating rates and tendering loads with the carrier.
- Lead training sessions for new suppliers in the carrier portal on TMS.
- Key Accomplishments: Achieve customer satisfaction and team goals through building and maintaining customer relationships by working to resolve high-stress issues quickly and effectively communicating desired results.
Arvest BankBENTONVILLE, AR
FINANCIAL SERVICE REPRESENTATIVE
07.2015 - 01.2017
Job overview
- Sell financial services and products, such as loans, CDs, IRAs, and credit cards, to new and existing customers; support and comply with bank policy, laws, regulations, and the bank’s BSA/AML while adhering to internal procedures and controls.
- Key Accomplishments: Certified in Consumer Lending to do in-house loans.
- Built new customer relationships.
- Contributed to the achievement of branch sales by working individually and as a team to achieve predetermined sales goals.
Education
Evanston High SchoolEvanston, WY
High School Diploma
05-2004
Skills
- Systems Applications & Products
- Control Tower
- SSI - Dispatch Software
- ITS Dispatch
- Microsoft Office/ Quickbooks
- EDI
- Criminal Justice System
- Computer-Aided Dispatch
- Omnitracs
- Organization and Time Management
- Task Prioritization
- Critical Thinking
- Conflict Resolution
- Excellent Communication
- Problem-Solving
- Microsoft Office
- Dependable and Responsible
- Multitasking
- Written Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CulturePaid time offCareer advancementPersonal development programsWork-life balanceTimeline
DRIVER MANAGER
Larry Williams Trucking, LLC
07.2022 - 09.2023
DRIVER MANAGER
CELO TRANSPORT
10.2021 - 07.2022
Dispatcher/911 Telecommunicator
Lowell Police Department
05.2020 - 03.2021
Dispatcher/Customer Service- Remote
Booker Transportation
03.2019 - 02.2020
Customer Service Specialist
Transplace
10.2017 - 12.2018
FINANCIAL SERVICE REPRESENTATIVE
Arvest Bank
07.2015 - 01.2017
Domestic Engineer
Schilling Household
05.2009 - Current
Evanston High School
High School Diploma