Summary
Overview
Work History
Education
Skills
Timeline
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Ashlee Schmitt

Herriman,UT

Summary

Dynamic operations supervisor with a proven track record at HealthEquity, enhancing team productivity through effective coaching and conflict resolution. Expert in workflow optimization and performance management, I successfully implemented training programs that improved staff efficiency and boosted customer satisfaction by 20%. Committed to fostering a positive work environment and driving operational excellence.

Overview

20
20
years of professional experience

Work History

Supervisor of Operations

HealthEquity
04.2022 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Analyzed and reported on key performance metrics to senior management.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 15 employees.

Supervisor

HealthEquity
10.2011 - 04.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Customer Service Representative

American Express
06.2005 - 10.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Riverton High School
Riverton, UT
06.2005

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Goal setting
  • Workflow optimization
  • Coaching and mentoring
  • Project management
  • Recruitment and hiring
  • Verbal and written communication
  • Decision-making
  • Problem-solving
  • Staff management
  • Staff training
  • Performance management
  • Schedule management
  • Cross-functional collaboration
  • Cultural awareness
  • Data management
  • Operational efficiency

Timeline

Supervisor of Operations

HealthEquity
04.2022 - Current

Supervisor

HealthEquity
10.2011 - 04.2022

Customer Service Representative

American Express
06.2005 - 10.2011

Riverton High School

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Ashlee Schmitt