Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager
Ashlee Sewell

Ashlee Sewell

Dallas,TX

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in leasing and call center roles with high-volume customer demands.

Overview

10
10
years of professional experience

Work History

Patient Care Advocate

Jefferson Dental Health
Carrollton, TX
04.2023 - 06.2023
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.

Delivery Driver

Elite Star Logistics
Fort Worth, TX
09.2022 - 02.2023
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Manufacturing Specialist II

DRS Technical Services
Dallas, TX
10.2020 - 12.2021
  • Contributed to product design and prototype development.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.

Manufacturing Operator

Qorvo Inc
Richards, TX
10.2016 - 10.2020
  • Prepared machine for production processes by equipping with required tools and parts.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Measured and graded batches of raw materials to feed into production machinery.
  • Measured and weighed items to meet quality standards and prevent waste.

Senior Leasing Consultant

Devonshire Real Estate and Asset Management
Dallas, TX
11.2013 - 10.2017
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Checked rental eligibility by following company's verification process.
  • Detailed application requirements and answered questions from prospective tenants.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

Education

Some College (No Degree) - Business Administration

Ashford University
San Diego, CA

Skills

  • Knowledge of State and Healthcare Regulations
  • Verbal and Written Communication
  • Scheduling and Documentation
  • Organizational Skills
  • Compassionate Client Care
  • Property Tours
  • Cash Handling
  • Background Checks
  • Property Inspections and Maintenance
  • Business Partnerships
  • Application Processing
  • Telephone and Email Etiquette
  • Event Planning
  • Marketing and Advertising
  • Corporate Policies and Procedures
  • Community Engagement
  • Service recommendations
  • Account management
  • Call center operations
  • Written and oral communication
  • Complaint resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Patient Care Advocate

Jefferson Dental Health
04.2023 - 06.2023

Delivery Driver

Elite Star Logistics
09.2022 - 02.2023

Manufacturing Specialist II

DRS Technical Services
10.2020 - 12.2021

Manufacturing Operator

Qorvo Inc
10.2016 - 10.2020

Senior Leasing Consultant

Devonshire Real Estate and Asset Management
11.2013 - 10.2017

Some College (No Degree) - Business Administration

Ashford University

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Ashlee Sewell