Summary
Overview
Work History
Education
Skills
Timeline
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Ashlee Shelton

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

9
9
years of professional experience

Work History

Conference Planning Manager

Emory Conference Center Hotel
10.2022 - Current
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Saved clients substantial amounts of money by identifying cost-saving alternatives in various aspects of their events.
  • Trained and supervised event staff to complete tasks on time.
  • Developed detailed event reports, documenting all aspects of each event.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Revenue Management Coordinator

Bellyard Hotel
04.2022 - 10.2022
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
  • Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
  • Collaborated with sales and marketing teams to create enticing promotional packages for prospective guests.
  • Ensured maximum occupancy rates with proactive communication and timely follow-up on reservation inquiries.
  • Supported revenue growth through upselling additional services such as dining options, spa treatments, or room upgrades when appropriate.
  • Monitored reservation trends using analytics tools, identifying opportunities for improvement or potential challenges during peak seasons or events.
  • Contributed to overall property success by consistently meeting or exceeding individual and team performance metrics.
  • Reduced no-shows by implementing a comprehensive confirmation system, ensuring effective communication with guests prior to arrival dates.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Front Office Supervisor

Holiday Inn And Suites Atlanta Airport North
02.2021 - 04.2022
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Coached employees through day-to-day work and complex problems.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Event Specialist

TownePlace Suites By Marriott
07.2019 - 10.2020
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
  • Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines, and presentations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Made budgets and proposals for events and event details such as bookings and guest logistics.
  • Ensured smooth event operations through diligent coordination with vendors and staff members.
  • Determined root causes of problems with systematic approach and developed new ideas to overcome obstacles.
  • Implemented creative solutions when faced with unexpected challenges or obstacles throughout various stages of an entire event''s life cycle.
  • Streamlined registration processes, providing seamless experiences for participants from start to finish.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Reviewed event bills to confirm accuracy and approve payment.

Event Services Coordinator

Atlanta Airport Marriott
05.2016 - 07.2019


  • Worked with 34 meeting rooms with 30,178 sq. ft of meeting space
  • Oversaw on-site detail to complete group events, develop and follow checklists, and resolve event issues.
  • Served as a liaison and contact person for organizing details of events with clients.
  • Retrieved and assemble information on Point of Sales system to communicate, design and confirm room set up needs.
  • Ensured consistent customer satisfaction delivery through innovation communication skills using the Meeting Service App and accurate forecasting.
  • 2017 – 89.7% On-Site Event Staff Overall
  • 2017 – 91.5% Staff Accessible/Responsive
  • 2017 – 90.2% On-Site Event Coordinator
  • 2018 – Achieved Hotel Satisfaction of 92.5%
  • 2018 – 82.01% ESS Intent to Recommend to goal of 84.7%
  • 2018 – 88.8% On Site Event Staff Service to goal of 90.8%
  • 2018 – 89.0% Accessible/Responsive to goal of 90.1%
  • 2018 – 87.8% On Site Event Coordinator to goal of 91.3%
  • 2018 – Achieved Hotel Satisfaction of 92.5%
  • 2018 – 90.2% On-Site Event Staff Service Overall
  • 2019-95.2% On-site Event Staff Service Overall
  • 2019- 96.7- On- Site Event Coordinator
  • 2019- Achieved Hotel Satisfaction of 98.2%

Guest Service Representative

Evergreen Conference Resort
11.2014 - 05.2016
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Education

High School Diploma -

Redan High School
Stone Mountain, GA
05.2005

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Operations Management
  • Sales management
  • Salesforce Management
  • Customer Service
  • Decision-Making
  • Problem Resolution
  • Hiring and Training
  • Customer Relationship Management

Timeline

Conference Planning Manager

Emory Conference Center Hotel
10.2022 - Current

Revenue Management Coordinator

Bellyard Hotel
04.2022 - 10.2022

Front Office Supervisor

Holiday Inn And Suites Atlanta Airport North
02.2021 - 04.2022

Event Specialist

TownePlace Suites By Marriott
07.2019 - 10.2020

Event Services Coordinator

Atlanta Airport Marriott
05.2016 - 07.2019

Guest Service Representative

Evergreen Conference Resort
11.2014 - 05.2016

High School Diploma -

Redan High School

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Ashlee Shelton