Ashlee Sheppard
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technician position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Locksmith Apprentice
Securitex
01.2024 - 08.2024
- Repaired panic hardware and alarm detection connections on doors.
- Installed new door hardware such as locks, plates, and closers
- Used key cutting machines to duplicate or cut new keys.
- Rekeyed automotive, residential, and commercial locks.
- Used devices to open door locks without keys.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
- Paid attention to detail while completing assignments.
- Operated forklift safely and efficiently
- Preformed basic small engine repairs for customers
Retail Sales Associate
Ace Hardware
01.2022 - 12.2023
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and ensuring that product was fronted.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Coppell High School
Coppell, TX05.2021
Skills
- Lock Repair
- Basic automotive repair and upkeep
- Ordering parts
- Maintaining inventory
- Operating equipment
- Task Prioritization
- Goal Setting
- Attention to Detail
- Adaptability and Flexibility
- Problem-solving abilities
- Organizational Skills
- Interpersonal Communication
Certification
- Private Security License
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Locksmith Apprentice
Securitex
01.2024 - 08.2024
Retail Sales Associate
Ace Hardware
01.2022 - 12.2023
High School Diploma -
Coppell High School
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