ASHLEE SHULL
Harrisburg,PA
Summary
Dedicated professional with a versatile skill set cultivated through diverse roles as a Senior Service Associate in banking, a Dog Care Specialist, and a Waitress. Proven track record of success in fast-paced environments, showcasing exceptional customer service, effective team management, and precise handling of financial data. Recognized for adaptability, strong work ethic, and innovative problem-solving. Eager to contribute experience, enthusiasm, and commitment to excellence in a dynamic social service team. Currently pursuing further education to continually enhance skills and contribute at the highest level. Leveraging personal knowledge and experience in mental health and addictions to provide a unique and empathetic perspective to the field.
Overview
14
14
years of professional experience
Work History
Dog Handler
Canine Clubhouse
Harrisburg, Pennsylvania
08.2023 - Current
- Developed positive relationships with clients by providing friendly customer service and knowledgeable advice.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Kept records documenting animal health, diet or behavior.
- Freed or exercised animals or provided other general care.
- Ensured safe and secure handling of all dogs while in the facility.
- Cared for pets during owners' absences.
Waitress
Gilligan Bar and Grille
Harrisburg, Pennsylvania
12.2021 - 08.2023
- Calculated charges, issued table checks and collected payments from customers.
- Performed basic math calculations when computing bills for customers' meals.
- Informed customers of daily specials and signature menu items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with customers to ensure that they were enjoying their meals.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions and recommended specials to increase profits.
Senior Service Associate
M&T Bank
Harrisburg, Pennsylvania
01.2020 - 07.2020
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Inspected incoming shipments for accuracy against purchase orders prior to signing off acceptance documents from vendors.
- Provided customer service to customers in the store, including helping them find items, answering questions about products and services, and resolving any issues or complaints.
- Ensured compliance with all applicable laws governing retail operations.
- Documented and scoped actions taken to resolve issues after service calls.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided support to other departments within the organization when needed.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Answered phone calls and responded to questions and concerns.
- Performed opening and closing procedures for the store on a daily basis.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teachers Aid-CO-OP for HS
Lower Paxton Elementary School
Harrisburg, Pennsylvania
08.2009 - 06.2010
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collected and coded various documents to prepare for filing, storage and processing.
- Processed incoming mail and distributed to appropriate personnel.
- Typed, formatted and edited correspondence and other documents.
- Conducted office inventory checks and requested restock of supplies.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Delivered messages and ran errands.
- Dispersed incoming mail to correct recipients throughout office.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Organized and filed documents, both physically and electronically.
- Enforced rules to teach good manners and maintain safe environment.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Secured indoor and outdoor premises to protect children.
Education
Bachelor of Science - Psychology in Addictions
Purdue University
03.2024
Skills
- Interpersonal Skills
- Adaptability
- Accountability
- Subject Matter Expertise
- Strategic Thinking Proactivity
- Problem-Solving
- Technical Proficiency
- Medication Administration
- Dog Welfare
- Time Management
- Cash Handling
- Facility Upkeep
- Client Service
References
References
Available upon request
Timeline
Dog Handler
Canine Clubhouse
08.2023 - Current
Waitress
Gilligan Bar and Grille
12.2021 - 08.2023
Senior Service Associate
M&T Bank
01.2020 - 07.2020
Teachers Aid-CO-OP for HS
Lower Paxton Elementary School
08.2009 - 06.2010
Bachelor of Science - Psychology in Addictions
Purdue University
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