Ashlee Sincraugh
Kent,WA
Summary
Dynamic barista and manager with a proven track record at Gibs Coffee LLC, excelling in customer service and staff training. Enhanced profitability through strategic pricing and promotions while fostering a collaborative team environment. Adept at inventory management and problem-solving, driving exceptional customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Barista/ Manager
Gibs Coffee LLC
07.2018 - Current
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista/Manager
Coffee Vault LLC
10.2016 - 01.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Server/Cocktail Server/Bartender/Bar Manager
Roadhouse Grill
03.2013 - 03.2016
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Education
Anatomical Physiology W/ Minor in Law
Central Washington University
Ellensburg, WAHigh School Diploma -
Sumner High School
Sumner, WA06-2010
Skills
- Customer service
- Staff training and development
- Time Management
- Team building and leadership
- Work Planning and Prioritization
- Hiring and training
- Inventory management
- Shift scheduling
- Fast learner
- Budgeting and cost control
- Menu pricing
- POS system operation
- Attention to detail
- Problem Solving
Timeline
Barista/ Manager
Gibs Coffee LLC
07.2018 - Current
Barista/Manager
Coffee Vault LLC
10.2016 - 01.2018
Server/Cocktail Server/Bartender/Bar Manager
Roadhouse Grill
03.2013 - 03.2016
Anatomical Physiology W/ Minor in Law
Central Washington University
High School Diploma -
Sumner High School
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