Summary
Overview
Work History
Education
Skills
Certification
CPR & First aid Certified
Timeline
Generic

Ashlee Smith

Nashville,TN

Summary

Accomplished Director of Operations at Academy Of McCrory Lane, adept in strategic planning and execution, enhancing operational efficiency across departments. Demonstrated expertise in business management and customer service, achieving significant organizational growth. Skilled in fostering team performance and decision-making, ensuring optimal resource allocation for impactful results. Ready to offer exceptional leadership and planning abilities to take on new role in Directing Sinor Care. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding needs of others. Well-versed Sinor Care and Child Care standards and state compliance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Operations

Academy Of McCrory Lane
11.2012 - 04.2024
  • Managed Operations over 24 years
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with DHS, Health Department, Environmentalist, Fire Marshall, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Promoted culture of safety within organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Assisted in recruiting, hiring and training of team members.

Senior Care Provider

Senior Care Now 1
08.2007 - 10.2012
  • Maintained clean and organized living space for senior clients by performing light housekeeping duties regularly.
  • Implemented engaging activities that stimulated cognitive function while also promoting social interaction amongst seniors.
  • Promoted independence and self-confidence among seniors by offering assistance with daily tasks as needed.
  • Managed medication schedules accurately, ensuring proper administration and adherence to doctors'' orders.
  • Enhanced daily living experience for senior clients through personalized care plans.
  • Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.
  • Coordinated appointments and transportation for clients, promoting timeliness and organization in their schedules.
  • Improved seniors'' quality of life by providing compassionate and attentive care.
  • Assisted with daily living activities, running errands, and household chores.

Education

CDA - Child Care Management

Tennessee State University
Nashville, TN
05.2014

Skills

  • Operational Efficiency
  • Operations Oversight
  • Strategic planning and execution
  • Business Management
  • Performance Analysis
  • Operations Management
  • Customer Service Management
  • Goal Setting
  • Administrative Management
  • Financial Administration
  • Program Optimization
  • Decision-Making

Certification

  • Certified CPR and First aid, Health and Safety, Organizational Development and Administration, Director's Pathway to Success, Administering Emergency Medication, Emergency Preparedness, Reporting and Recognizing Abuse.-

CPR & First aid Certified

I have been CPR and First aid certified for 24 years, with my last certification March, 2024

Timeline

Director of Operations

Academy Of McCrory Lane
11.2012 - 04.2024

Senior Care Provider

Senior Care Now 1
08.2007 - 10.2012

CDA - Child Care Management

Tennessee State University

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Ashlee Smith