Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Smith

Cleveland

Summary


Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

12
12
years of professional experience

Work History

Independent Contractor

Class a Cleaning Llc
08.2017 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
  • Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
  • Enhanced client satisfaction with detailed breakdowns of project costs and timelines.

Office Manager

Big Heart Home Health Care
05.2019 - 09.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Ensured regulatory compliance through meticulous recordkeeping and timely submission of reports.
  • Ensured accurate recordkeeping with diligent data entry and document management tasks.
  • Supported research efforts with accurate data entry and thorough recordkeeping.

Assistant Manager

Family Dollar
06.2013 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Excellent communication skills, both verbal and written.

Education

GED -

Cuyahoga Community College
Cleveland, OH

Skills

  • Client relationship building
  • Workload management
  • Safety compliance
  • Project management
  • Schedule management
  • Error correction
  • Records coordination
  • Service marketing
  • Production planning
  • Client consultation
  • Billing control
  • Attention to detail
  • Customer support
  • Problem-solving
  • Critical thinking
  • Task prioritization
  • Office management
  • Office administration
  • Administrative support
  • Multitasking Abilities
  • Computer skills
  • File organization
  • Microsoft office
  • Scanning documents
  • Document preparation
  • File maintenance
  • Archiving records
  • Information management
  • Customer service
  • Organizational skills
  • Calm and professional under pressure
  • Activity planning

Timeline

Office Manager

Big Heart Home Health Care
05.2019 - 09.2021

Independent Contractor

Class a Cleaning Llc
08.2017 - Current

Assistant Manager

Family Dollar
06.2013 - 08.2019

GED -

Cuyahoga Community College

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