ASHLEE SMITH
Bradenton,FL
Summary
Detailed-oriented and organized administrative professional with 1.5 years of experience in Medicaid billing. Skilled in processing claims, verifying patient eligibility, resolving billing discrepancies, and ensuring compliance with state and federal guidelines. Known for strong accuracy, timely follow-through, and commitment to delivering high-quality support in fast-paced healthcare environments. Looking to bring my billing knowledge and customer focused approach to a dedicated healthcare team.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
CoAdvantage
07.2024 - 10.2025
- Explain benefit programs and eligibility requirements to employees.
- Respond to benefits inquiries from employees on plan provisions, benefits enrollments, and status changes.
- Assist with open enrollment processes and answer questions regarding eligibility requirements.
- Guide employees through the enrollment process for all benefit programs.
- Assist employees regarding benefits claim issues and plan changes.
- Ensure company compliance with federal and state laws, including reporting requirements.
- Advise staff of individuals’ qualifications.
- Investigate and resolve employee benefits issues and complaints.
- Collaborate with the payroll department to ensure the accuracy of deductions from paychecks for benefit premiums.
Distribution Specialist
CoAdvantage
11.2021 - 07.2024
- Create reports documenting daily activities, inventory levels, order processing details.
- Resolve customer complaints in a professional manner by providing accurate information.
- Maintain inventory records of shipments and stock levels.
- Inspect and record incoming and outgoing orders for count, damage and dates.
- Prepare work orders, bills of lading or shipping orders to route materials.
- Record shipment data for reporting, accounting or recordkeeping purposes.
- Correspond with establishment representatives to rectify damages, shortages or nonconformance to specifications.
Office Specialist
Manatee Memorial Hospital
10.2020 - 10.2021
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provide clerical support to company employees by copying, faxing and filing documents.
- Keeping reception area clean and neat to give visitors positive first impression.
- Alert customers about specific account issues, updates and changes to account information.
- Carry out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Handle all incoming business and client requests for information.
- Routing more than 20 calls per day to office staff members.
- Verify cards, gave change and collected and processed over $500 worth of co-payments.
- Provide quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interact with customers by phone, email or in-person to provide information.
Patient Registrar
Manatee Memorial Hospital
10.2019 - 10.2020
- Coordinated with nursing staff to process and direct patients to appropriate departments.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified important patient information such as demographic information, for entry into patient management system.
- Visited patients’ rooms to collect insurance and financial information required for registrations.
- Imaged and scanned patient and registration documentation into electronic patient record via Siemenz Document Imaging.
- Collaborated with healthcare providers, case managers, and insurance representatives to resolve billing discrepancies.
- Ensured proper coding and charge entry to prevent errors and reduce claim delays.
- Assisted patients with billing questions, coverage explanations , and financial assistance options.
Medical Screener
Ked Plasma
07.2019 - 10.2019
- Answered questions and provided appropriate assistance and communication to callers.
- Recorded patients’ medical history, vital statistics or information such as test results into medical records.
- Obtained patient vitals such as height, weight and blood pressure.
- Maintained clean, neat and properly sterilized work area.
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
Pharmacy Technician
Vanguard Advanced Pharmacy Systems
08.2016 - 11.2017
- Stocked, labeled and inventoried medication to keep accurate records.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
Palmetto High School
FL06.2016
Skills
- Record Sorting and Filing
- Editing and Proofreading
- Mail Sorting and Routing
- Data Recording
- Data Entry and 10-Key
- Service-Oriented
- Experience using Excel
- Call Center Customer Service
Timeline
Benefits Specialist
CoAdvantage
07.2024 - 10.2025
Distribution Specialist
CoAdvantage
11.2021 - 07.2024
Office Specialist
Manatee Memorial Hospital
10.2020 - 10.2021
Patient Registrar
Manatee Memorial Hospital
10.2019 - 10.2020
Medical Screener
Ked Plasma
07.2019 - 10.2019
Pharmacy Technician
Vanguard Advanced Pharmacy Systems
08.2016 - 11.2017
High School Diploma -
Palmetto High School